At HGS Digital, our vision is to be the globally preferred digital transformation partner for our clients, creating value in their business through rigorous innovation at scale. We are an expert team of 500  leading strategic thinkers, digital marketing and creative masters, data analysts, software engineers, and process optimization specialists with an elemental desire to create transformative digital solutions.

Job Title: Robotic Process Automation (RPA) ?rocess Consultant

We? looking for a self-motivated Robotic Process Automation (RPA) - Process Consultant to join our Robotic Process Automation (RPA) team. We have a relentless focus on driving results for our customers and enabling them to invest more into their customer care experience. The RPA Process Consultant will be a critical part of our growing business where we are continually striving to automate our customer operations. This individual will be interfacing with stakeholders throughout the enterprise to help drive the adoption of the RPA. The RPA Process Consultant will be responsible for analyzing business processes, document and test automations as well as guiding the Business teams and RPA development teams.

Reports to: Program Manager

Responsibilities: 

• Conduct process discovery sessions to build pipeline of potential use cases for automation
• Act as bridge between business process owners and development teams
• Diagram and document the As-Is and To-Be process steps, data flow, process flow or value stream
• Ability to ask the right questions to business process from a workflow diagram and to conceptualize it as an automated solution
• Apply Lean Six Sigma principle for defining To-Be process on target RPA Tool (UiPath/AA/Blue Prism/Power Automate)
• Calculate Automation Benefits and ROI
• Prepare Process Definition Document (PDD) or Requirements Documents for each use case
• Guide the business teams to identify right uses cases for automations
• Apply Lean Six Sigma principles in To-Be process
• Coordinate with development teams communicating and clarifying the requirements
• Prepare System Test Scenarios, Test Cases and test the bots
• Support business users in UAT sessions
• Work with US and international development teams
• Collaborate with clients and internal teams to define industry-leading automations for a wide variety of industries and business groups.  

Qualifications: 

• Proven experience as Process Analyst/Consultant for 6 years
• Minimum 3 years of experience on Robotic Process Automation projects as process consultant
• Bachelor?degree or higher in Computer Science or related degree
• Lean Six Sigma Green Belt Certification
• Business Analyst certification in any RPA tool
• Experience in Health care, contact center and banking industries
• Excellent documentation and presentation skills

Additional Qualifications

• Certified Business Process Professional (CBPP)
• Experience in Process Mining practices and Tools like Process Gold or Fortress IQ or any other tool
• Exposure to more than 1 RPA tool - like Automation Anywhere, UiPath, Power Automate, Blue Prism is preferred but not a mandatory