Careers At Sagility

SME Required for RCM Hospital Business

Job Code : REQ-014996
Hyderabad Fully Onsite
Apply For This Job

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of a Specialist is to contribute to the overall account performance and profitability by implementing action plans, participating in strategic projects which in return will improve and maintain client satisfaction. Also, focus on customer and employee retention.

Job title:

SME Required for RCM Hospital Business

Job Description:

Education:
Any Graduate


Experience:
3+ years experience in RCM-AP/AR(Voice), including 12 months in a supervisor capacity.  Healthcare Industry Preferred.

Mandatory Skills:

  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

  • Ability to understand basic data and take appropriate action.

  • Ability to drive individual and team efficiency and productivity through effective and efficient metric management.

  • Ability to coach, train, and motivate employees and evaluate their performance.

  • Ability to strategically lead and develop team towards improved performance.

  • Ability to delegate and manage work loads and projects across functions within the organization.

  • Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.                                    

Roles & Responsibilities:

  • Effectively communicate information on products/services or trouble shoot issues within the specified tie frames as agreed upon with the client.

  • Focus on enabling quality deliverables and enhancing customer satisfaction.

  • Provide regular and meaningful updates and communicates to client, stakeholder and TL/Management.

  • Interact with customers(internal/external) to meet process deliverables

  • Manage and resolve escalations and issues raised by customers.

  • Single point of contact for all knowledge related issues

  • Perform root cause analysis on the errors made by the team members.

  • Handles supervisor calls and escalation calls.

  • Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis. Areas for improvement should be targeted at increasing client satisfaction and/or company profitability.  

  • Responsible for quality for all work performed by the team.  Ensure support is provided to front line employees (Sr. Process consultants and Team Leader)

  • Coordinate with Manager Operations to balance needs of individual teams with needs of the entire organization.

  • Promote teamwork and cooperative effort.  

  • Help train and provide guidance to other Supervisors within the organization.  

  • Maintain a clean, safe, and unobstructed work area, and practice good safety habits. 

  • Provide internal and external customers with the highest quality service.

Location:

HyderabadIndia
Apply For This Job Précédent