Careers At Sagility

Officer-USRN-Process Training

Job Code : REQ-001033
Quezon City Partially Remote/Hybrid

Job Description

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Operation Support

Job title:

Officer-USRN-Process Training

Job Description:

  • Facilitate Initial Product and Services training, Attrition training, and Ongoing training, typically in a classroom setting.

  • Participate and get certified in the Train the Trainer program facilitated by the client.

                                                                                                 

  • Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.

  • Responsible for maintenance and inventory of all training material they are assigned to.

                                                                                                 

  • Develops and implements report methodology to determine status and to verify their certification into the operation.

  • Accountable for the quality of all agents brought to the floor sign off methodology.

  • Adheres to schedule of training programs.

  • Attends training meetings.

  • Expands training knowledge through seminars and keeping abreast of current training issues.

                                                                                                 

  • Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.

  • Works with operations to design and implement refresher training for current certified agents.

Location:

Quezon City, PhilippinesPhilippines