Officer-Process Training
Job Code : REQ-001042
Iloilo City Fully OnsiteJob Description
Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
- Facilitate Initial Product and Services training, Attrition training, and Ongoing training, typically in a classroom setting.
- Participate and get certified in the Train the Trainer program facilitated by the client.
- Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.
- Responsible for maintenance and inventory of all training material they are assigned to.
- Develops and implements report methodology to determine status and to verify their certification into the operation.
- Accountable for the quality of all agents brought to the floor sign off methodology.
- Adheres to schedule of training programs.
- Attends training meetings.
- Expands training knowledge through seminars and keeping abreast of current training issues.
- Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.
- Works with operations to design and implement refresher training for current certified agents.
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