Real Time Analyst
Job Code : REQ-001679
Quezon City Partially Remote/HybridJob Description
Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
- Full understanding of RTA/Workforce tools
- Highly proficient in MS office tools
- Inputs daily exception request and update schedules
- Monitors and Manage site activities to support service level agreements.
- Reviews intra-day staffing requirements and schedules
- Maintaining records of employee attendance and tardiness for payroll purposes
- Managing staff schedules, including creation of new schedules or adjustments to existing ones
- Analyzing data to determine staffing needs and workflow patterns to recommend changes to improve efficiency
- Coordinating with management to ensure effective use of staff resources
Location: