Careers At Sagility

Process Trainer

Job Code : REQ-005006
Iloilo City Fully Onsite
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Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Operation Support.
Job Title: Officer-Process Training

Job Summary:
As an Officer-Process Training, your primary responsibility is to facilitate various training programs for new and existing employees within the operation support framework. You will be involved in conducting initial product and services training, attrition training, and ongoing skill development sessions in a classroom setting. Additionally, you will participate in and attain certification through the Train the Trainer program both externally with the client and internally within the organization.

Job title:

Process Trainer

Job Description:

Operation Support

Job title:

Officer-Process Training

Job Description:

  • Facilitate Initial Product and Services training, Attrition training, and Ongoing training, typically in a classroom setting.
  • Participate and get certified in the Train the Trainer program facilitated by the client and internally as well

                                                                                              

  • Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.
  • Responsible for maintenance and inventory of all training material they are assigned to.

                                                                                                 

  • Develops and implements report methodology to determine status and to verify their certification into the operation.
  • Accountable for the quality of all agents brought to the floor sign off methodology.
  • Adheres to schedule of training programs.
  • Attends training meetings.
  • Expands training knowledge through seminars and keeping abreast of current training issues.

                                                                                                 

  • Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.
  • Works with operations to design and implement refresher training for current certified agents.

Location:

Iloilo, Ayala Technohub BuildingPhilippines
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