DUTIES & RESPONSIBILITIES:

• Develops and improves e-learning content, training programs, and learning paths for WFM courses, focusing on skill and knowledge enhancement within the WFM Sagility Learning environment.
• Lead the creation and implementation of eLearning and classrooms that helped employees to improve their knowledge, which result in better preparation for internal process audits.
• Participates in projects to apply WFM practices to new business segments, develop new support capabilities, and work on new business engagements.
• Assists in providing and organizing training programs or sessions for the global WFM organization.
• Monitors and reports on the progress of WFM employees in assigned training programs or assessments.
• Responsible for overseeing the development, completion, and implementation of employee training programs, including the creation and deployment of WFM knowledge tests and assessments.
• Collaborates with stakeholders and various departments to identify training needs, develop new material, and provide additional knowledge or skill training, ensuring effective deployment of training courses through our LMS platform.
• Provide support in building knowledge of WFM processes.
• Performs all other duties as assigned.

General Safety and Security

• Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions.

COMPETENCY REQUIREMENTS:

With Basic Competency Level in ff.: None

With Moderate Competency Level in ff.: Communication Skills (Spoken and Written); Detail?Oriented; Technical Skills; Personal Effectiveness; Analytical Thinking; Interpersonal Skills; Time Management; Quality Awareness; Problem Solving and Team Player           

OTHER REQUIREMENTS:

Reports to: WFM Associate Manager ? Center of Expertise

Education and/or Experience:  Preferably holds a minimum of 2 years of college education or a related degree is preferred.

Certificates, Licenses, Registrations:  Not Applicable

Work environment:  The work environment should be following the Clean Room Policy set forth by the Company. They must agree to comply with all company policies and procedures regarding the safekeeping of confidential information.

Certificates, Licenses, Registrations:   Not Applicable

Physical demands:  This requires working in a fast pace, but ensuring accuracy on delivery of reports and execution.

Work demands:  The work may sometimes demand overtime and work during holidays and weekends depending on the needs of the business. May require direct interaction with client.