Careers At Sagility

WFM MIS Officer

Job Code : REQ-008765
Quezon City Partially Remote/Hybrid
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Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

We are searching for an innovative, well-organized Reports Specialist to join our growing company. The responsibilities include creating, maintaining, and analyzing reports related to operations. The role involves extracting and organizing data from different sources, developing reports and dashboards, and providing insights to support decision-making and process improvement. This includes the ability to effectively manage risks and protect data.

Job title:

WFM MIS Officer

Job Description:

Job Description/Responsibilities

  • Assist with the development of ad hoc reports using process automation knowledge in Advanced Excel, TSQL, and VBA Macros.
  • Conduct new hire training sessions to give information on WFM analytics reporting guidelines and procedures.
  • Develop and optimize BI dashboards, reports, data models, and data flows. Maintain and publish performance dashboards and KPI tracking for relevant operational metrics at all levels and sites.
  • Handle meetings and develop agendas for Operations and Support functions to review performance and efficiency.
  • Maintains communication by holding regularly scheduled team meetings.
  • Monitors the quality and quantity of work produced in analytics reporting.
  • Ownership on end-to-end reporting and MIS delivery for multiple processes, ensuring timeliness and accuracy.
  • Responsible for handling analytics reporting related complex, escalated, or urgent issues.
  • Work closely with Operations to develop meeting agendas focusing on presenting viewpoints on operational metrics (performance and efficiency) based on reports and dashboards generated for daily, weekly, and monthly reports.

Competency Requirements:

With Moderate to Expert Competency Level in the following:

  • Communication Skills (Spoken and Written)
  • Analytical Thinking
  • Detail Oriented
  • Time Management
  • Creativity and Innovation
  • Problem Solving
  • Team Player
  • Expertise / Analytical Skills
  • Drive for Results / Execution
  • Computer Literacy

For Internal Job Posting: 

  • Must be a regular employee with a minimum of 1 year working experience within the company.
  • No disciplinary action higher that a First Written Warning within the past 6 months.
  • Must meet each KPI requirement for at least 4 out of the last 6 months

OTHER REQUIREMENTS:

Reports to: WFM Officer ? MIS Reporting

Education and/or Experience:  

  • Minimum average of 2-4 years of relevant working experience in a similar or any MIS role, with a focus on reporting, data analysis and project or client management in a customer service environment is preferred.
  • Minimum of 2 years of college education or a related degree is preferred.
  • Basic computer skills, proficiency and knowledge of MS Office programs (Excel, PowerPoint, Word and Outlook) and WFM systems (e.g. Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint)
  • Experience working with statistical models, database concepts, reporting, or analytics tools, along with advanced proficiency in MS Excel, VBA/Macros, Power Query, Power BI, SQL, HTML, ASP.NET (Including Web Forms), IIS, C#, JavaScript, Bootstrap and at least a basic understanding of API integration, MVC, GitHub and Azure.

Work environment:  The work environment should be following the Clean Room Policy set forth by the Company. They must agree to comply with all company policies and procedures regarding the safekeeping of confidential information.

Certificates, Licenses, Registrations:   Not Applicable

Physical demands:  This requires working in a fast pace,but ensuring accuracy on delivery of reports and execution.

Work demands:  The work may sometimes demand overtime and work during holidays and weekends depending on the needs of the business. May require direct interaction with client.

General Safety and Security

  • Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS).
  • Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business function.

Location:

Quezon City, Bridgetowne ZetaPhilippines
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