Director/Sr. Director Healthcare Engagement Services Practice
Job Code : REQ-009243
Quezon City Partially Remote/HybridJob Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
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Job Description:
Business Growth and Development:
- Identify and pursue new business opportunities within the healthcare sector.
- Develop and execute strategies to strengthen existing client relationships and increase revenue.
- Create and implement new service lines that align with market trends and client needs.
- Explore and integrate digital and technological solutions to enhance service delivery and client experience.
Process Optimization and Efficiency:
- Conduct comprehensive assessments of existing processes to identify opportunities for improvement.
- Develop and implement strategies to streamline operations, reduce costs, and improve efficiency.
- Collaborate with IT and other relevant teams to leverage automation and technology to optimize processes.
- Ensure compliance with industry regulations and best practices.
Value Proposition Enhancement:
- Develop and implement strategies to differentiate our healthcare engagement services and increase their perceived value.
- Measure and track key performance indicators (KPIs) to assess the effectiveness of our services and identify areas for improvement.
- Continuously seek feedback from clients to understand their evolving needs and expectations.
Team Leadership and Collaboration:
- Lead and manage a team of healthcare engagement professionals, providing guidance, mentorship, and support, whenever necessary.
- Foster a collaborative and high-performance culture within the team.
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