Reports Specialist - WFM

Job Code : REQ-009917

Muntinlupa City Partially Remote/Hybrid

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Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

"We are searching for an innovative, well-organized Reports Specialist to join our growing company. The responsibilities include designing and developing reports/dashboard on time and to specifications, developing strategies, keeping up to date with the latest developments, analyzing operations, and making suggestions for improvement. You should be able to effectively manage risks and protect data.

To be successful, you should strive to improve knowledge through research and continual education. Outstanding members can find efficient, cost-effective solutions to problems, and communicate effectively with internal and external stakeholders."

Job title:

Reports Specialist - WFM

Job Description:

DUTIES & RESPONSIBILITIES:

Work closely with Operations for daily, weekly & monthly reports
Own end-to-end reporting and MIS delivery for multiple processes. Be responsible for ensuring the timeliness and accuracy of the entire reports.
Develop, maintain, and publish Performance Dashboards and KPI tracking for relevant operational metrics, at all levels (employee to Site Leader) and all sites
Design reports, scorecards, dashboards, and ad hoc analysis that deliver workforce insights and KPIs.
Develop and optimize Dashboards, Reports, Data Models, and data flows.
Communicate effectively and provide deep insights to various stakeholders to help meet the required SLA on timeliness and quality.
Support transformation initiatives in the Reporting and MIS domain.

COMPETENCY REQUIREMENTS:

Data quality / governance experience

Knowledge of data base concepts, data model design and development concepts

Solid understanding of WFM fundamentals.

Fair knowledge on Reporting automation via BI, ML, AI etc.

OTHER REQUIREMENTS:

Reports to: WFM Officer

Education and/or Experience: Minimum of 2 years college education and college degree preferred.

Strong working knowledge of Excel, Power BI, SQL and database concepts.

Experience with client handling and proactive communication with the customers.

For IJP Posting.

1. Must be a regular employee with a minimum of 1 year working experience within the company.

2. Has no disciplinary action higher that a First Written Warning within the past 6 months.

3. Must meet each KPI requirement for at least 4 out of the last 6 months.

Certificates, Licenses, Registrations: Not Applicable

Work environment: The work environment should be incompliance with the Clean Room Policy set forth by the Company. They must agree to comply with all company policies and procedures regarding the safekeeping of confidential information.

Physical demands: This also requires working in a fast pace, but ensuring accuracy on delivery of reports and execution.

Work demands: The work may sometimes demand overtime and work during holidays and weekends depending on the needs of the business. May require direct interaction with client.

General Safety and Security

Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS).
Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions.

Location:

Alabang, Plaza E BuildingPhilippines

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