DUTIES & RESPONSIBILITIES:

Service Delivery

• Provides comprehensive HR service to assigned accounts and/or departments.
• Proactively advises on HR best practices and where necessary takes a hands-on role in closing Junior-level to mid- level disciplinary actions.
• Supports the Account Lead and program managers on HR matters such as onboarding, employee relations, talent retention and engagement.

• Provides day-to-day HR services delivery and ensures adherence and compliance to HR processes and targets.
• Supports the implementation of corporate mandates and initiatives.

Employee Relations

• Ensure the consistent implementation of the Company?s Code of Conduct and Discipline Management Process
• Handles employee queries and concerns as escalated through HR Web, email, etc.
• Facilitate discipline management orientation and guidance sessions.

Employee Engagement

• Conduct FGD sessions and other feedback gathering mechanisms gather insights and information relevant to resolving employee related concerns.
• Encourage employees to participate in any of the company?s events and engagement activities.
• Lead and facilitate retention talk to employees who are contemplating to leave the company.

Business Partnering

• Attend or hold weekly/ regular touch base meetings with assigned program managers/ leaders
• Collaborate with program managers on action items and strategy conceptualization and implementation to address program concerns related to people
• Reviews and analyzes attrition data including headcount, reasons, market forces and costs.
• Coordinates and collaborates with other HR function heads/ teams to settle HR concerns on payroll, movement, data and other people related issues.

Reports / Admin Tasks

• Processing/ sending of employee notices related to separation
• Review and approve employee movements as submitted in SFEC or any HR tool
• Prepare, maintains and submits all reports as assigned before any set deadline
• Suggests innovative ideas that would challenge status quo and improve current systems and procedures

Others

• Other tasks and responsibilities as assigned by his or her immediate superior

General Safety and Security

• Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions.

COMPETENCY REQUIREMENTS:

With Basic Competency on the following:

Conflict Management Influencing / Negotiating Conflict Management Influencing / Negotiating Change Management Training Needs Analysis Training Design & Development Stakeholder and Relationship Management

With Moderate Competency on the following:

Computer Literacy Product Knowledge Discipline Management Partnering Innovation Negotiation and Retention Skills Presentation Skills Facilitation Skills Coaching and Counseling Process Improvement Creative Thinking

With Expert Competency on the following:

Communication Skill (Spoken) Communication Skill (Written) Customer Service Orientation Team Orientation Drive for Results/ Execution Thriving in Change Expertise/ Analytical Skills Problem Solving Performance Management Planning, Organizing, Controlling

OTHER REQUIREMENTS:

Reports to:  HR BP Account Lead

Education and/or Experience:

Preferably a college graduate of any social sciences course or equivalent education.

With at least two years of HR experience preferably in a BPO/ Call center.

  Certificates, Licenses, Registrations: n/a

Work environment: The work environment is professional with prescribed office or business casual attire.

Physical demands: May require work on a shifting schedule, weekends, holidays, during inclement weather conditions and overtime work.

Work demands: Complete any of the required Sagility University Training Program for leaders. Meet or exceed KPI targets and assigned deliverables.