WFM Officer
Job Code : REQ-010689
Quezon City Partially Remote/HybridJob Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Monitors the training, development, and performance of analysts; provides consistent coaching and feedback.
Coordinates the activities of team members to ensure efficient and quality execution of their responsibilities.
Conducts new hire training to educate on WFM guidelines and procedures.
Maintains communication by holding regularly scheduled team meetings.
Responsible for intraday schedule management, including cancelling, scheduling, and rescheduling time off the phones.
Works with senior management to develop policies, procedures, and training programs that meet the needs of the department.
May be responsible for handling more complex, escalated, or urgent issues.
General Safety and Security
Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS).
Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions.
COMPETENCY REQUIREMENTS:
With Basic Competency Level in ff.: None
With Moderate Competency Level in ff.: Communication Skills (Spoken and Written), Personal Effectiveness, Analytical Thinking, Interpersonal Skills, Time Management, Quality Awareness, Problem Solving, Team Player, People Management/Team Orientation and Detail Oriented
OTHER REQUIREMENTS:
Reports to: WFM Manager - Real Time Management
Education and/or Experience: Preferably holds a minimum of 2 years of college education or a related degree is preferred.
Certificates, Licenses, Registrations: Not Applicable
Work environment: The work environment should be following the Clean Room Policy set forth by the Company. They must agree to comply with all company policies and procedures regarding the safekeeping of confidential information.
Certificates, Licenses, Registrations: Not Applicable
Physical demands: This requires working in a fast pace, but ensuring accuracy on delivery of reports and execution.
Work demands: The work may sometimes demand overtime and work during holidays and weekends depending on the needs of the business. May require direct interaction with client.
Job title:
Job Description:
DUTIES & RESPONSIBILITIES:
- Monitors the training, development, and performance of analysts; provides consistent coaching and feedback.
- Coordinates the activities of team members to ensure efficient and quality execution of their responsibilities.
- Conducts new hire training to educate on WFM guidelines and procedures.
- Maintains communication by holding regularly scheduled team meetings.
- Responsible for intraday schedule management, including cancelling, scheduling, and rescheduling time off the phones.
- Works with senior management to develop policies, procedures, and training programs that meet the needs of the department.
- May be responsible for handling more complex, escalated, or urgent issues.
General Safety and Security
- Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS).
- Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions.
COMPETENCY REQUIREMENTS:
With Basic Competency Level in ff.: None
With Moderate Competency Level in ff.: Communication Skills (Spoken and Written), Personal Effectiveness, Analytical Thinking, Interpersonal Skills, Time Management, Quality Awareness, Problem Solving, Team Player, People Management/Team Orientation and Detail Oriented
OTHER REQUIREMENTS:
Reports to: WFM Manager - Real Time Management
Education and/or Experience: Preferably holds a minimum of 2 years of college education or a related degree is preferred.
Certificates, Licenses, Registrations: Not Applicable
Work environment: The work environment should be following the Clean Room Policy set forth by the Company. They must agree to comply with all company policies and procedures regarding the safekeeping of confidential information.
Certificates, Licenses, Registrations: Not Applicable
Physical demands: This requires working in a fast pace, but ensuring accuracy on delivery of reports and execution.
Work demands: The work may sometimes demand overtime and work during holidays and weekends depending on the needs of the business. May require direct interaction with client.
Location: