Project Manage new and existing clients as agreed with other departments. 

Provides technical Bill of Materials for prospective clients. 

Formulates and documents project plans for IT projects and activities. 

Formulates, documents and maintain IT processes. 

Implement and maintain established Sagility policies, procedures, rules and regulation. 

Map out and refine periodically established processes. 

Develop / document existing operational processes. 

Coordinate with external supplier on the quality requirements. 

Support Deputy ISMR in implementing quality policies and guidelines. 

Ensure implementation, awareness on Sagility quality system. 

Conduct internal quality audit, report results and monitor actions. 

Attend training / workshop needed for international quality certification. 

Represents and participates in all ISO related activities and programs. 

Monitors the Division?s compliance in ISO standards. 

Performs quality assurance testing / Audit procedures on standards and policies 

Formulates, documents and maintain inventory of IT assets. 

Protects the organization?s assets thru upholding the principles of the Quality Information Security Management System (QISMS). 

Ensures confidentiality, integrity, and availability of information critical to fulfilling the organizations business functions. 

Able to establish, implement and continuously improve the quality information security policies assigned to him / her. 

Able to establish structure and procedures to protect classified information. 

Able to report information security related incidents without any delay to the right authority.  

 Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality. 

Able to participate during training, orientation and awareness programs pertaining to QISMS. 

General Safety and Security 

• Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS). 

• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions. 

COMPETENCY REQUIREMENTS: 

Able to capture IT processes / tasks and routines for Policy documentation.  Provides inputs or recommendation to make the process leaner and more effective. 

Able to establish, implement and continuously improve the quality information security policies assigned to him / her. 

• Presentation skills 

• Communication skills 

• Audit skills 

• Benchmarking skills 

• Analytic skills  

• Time Management 

• Decision-making skills 

• Process mapping and documentation 

Familiar with documented IT processes and policies.  

Able to formulate and perform test measures and procedures to ensure compliance on this set documents and to ensure timely and consistent delivery of IT products and services. 

Able to formulate and determine appropriate recommendation based on results of quality assurance conducted and documented standards per IT product or service. 

Able to present information and respond to queries on IT-related instructions, policies, procedures and work standards. 

Able to formulate specific, measurable, attainable, results-oriented and time-bound objectives, prepare these in written form and communicate these for understanding and acceptance by concerned parties. 

Able to prepare specific work programs in consonance with project goals and objectives and modify these accordingly when necessary.  

Able to define attainable time schedules for relevant work programs. 

Able to formulate written, clearly-defined policies, methods and procedures, implement these, and measure its effectivity with due consideration for the needs of affected staff and users. 

Able to develop procedures, document these in manual form, update the same as needed and train internal customers on their appropriate use. 

Able to make and execute in a timely fashion sound and logical decisions based on facts, after consideration of alternatives, and with the active participation of the people directly affected. 

Able to ensure that pre- and post-implementation project reviews are conducted on a weekly basis to ensure superior service quality.  

Able to ensure that information system audits are conducted on a regular basis to ensure that all IT deliverables bear the seal of quality.  

Able to ensure that a regular preventive maintenance program for hardware resources is developed and implemented within approved budget and schedules to ensure 99.99% network availability.    

OTHER REQUIREMENTS: 

Reports to:  IT Director/IT Sr. Director 

At least 4 to 5 years of work experience as a department manager for applications services. 

Graduate of a 4 to 5-year course preferably in Computer Science or any IT related courses. 

• Preferably with 10-15 years work experience in Contact Centers, Project Management and Process Documentation.  

• Auditing certification is an advantage 

• Preferably familiar with computer applications (MS Office, MS Project, Visio, Internet, etc). 

• Ability to adapt to change and learn quickly.  Keen on details. Articulate and should know how to keep confidential matters. 

• Team-worker with passion for excellence and has sense of urgency. 

• Customer-oriented 

• Good interpersonal skills - can easily relate with people in various levels of the organization. 

• Pursues job excellence 

• Has working knowledge of state-of-the-art and appropriate information technology 

• Has total quality orientation 

• Has high work standards 

• Has high energy level and stress tolerance 

• Has excellent verbal and written communication skills