Continuous Improvement Lead
Job Code : REQ-011703
Muntinlupa City Partially Remote/HybridJob Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Process Improvement:
- Provides continuous improvement of processes and systems.
- Conducts process improvement plan and quality communication with the client handled, operations and training management.
Performance Management:
- Drive Improvement projects/activities across the vertical
- Redesign process to suit the improvement plan
- Work closely with operations team to collect data and assess the current situation
- Network with other experts to exchange learnings and good practices both internally and externally
- Developing and executing key process excellence & digital transformational project roadmaps for aligned businesses
- Interact with Clients for understanding Key Business Priorities and Opportunity Identification
- Provide Innovative leadership driving quality and performance
- Direct the identification of gaps and improvement in the various processes
- Ensure the use of problem solving and root cause analysis where necessary
- Help deploy Lean Six Sigma framework to improve Process performance
- Lead VSM and Problem solving workouts with the aligned businesses
- Monitor and Audit the deployed processes for effectiveness and efficiency
- Responsible for the Visual Management of dashboards and metrics
- Responsible for generating business impact for the client using the CI methodologies and frameworks
Technical:
- Designs and implements reports to establish patterns and trends of quality issues as they may arise.
- Able to provide quantifiable data to all quality judgments that are made.
Others:
- Perform tasks assigned by his/her immediate Head.
- Actively assist in maintaining operational excellence on critical metrics such as service levels.
- Render phone time as required/scheduled and when needed to help with Operations? service levels, call volume, etc.).
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