Officer Process Trainer
Job Code : REQ-013014
Quezon City Fully OnsiteJob Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
? Facilitate Initial Product and Services training, Attrition training, and Ongoing training, typically in a classroom setting.
? Participate and get certified in the Train the Trainer program facilitated by the client.
? Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.
? Responsible for maintenance and inventory of all training material they are assigned to.
? Develops and implements report methodology to determine status and to verify their certification into the operation.
? Accountable for the quality of all agents brought to the floor sign off methodology.
? Adheres to schedule of training programs.
? Attends training meetings.
? Expands training knowledge through seminars and keeping abreast of current training issues.
? Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.
? Works with operations to design and implement refresher training for current certified agents.
General Safety and Security
? Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS)
? Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions
? Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), HITECH Act and URAC
Job title:
Job Description:
DUTIES & RESPONSIBILITIES:
- Facilitate Initial Product and Services training, Attrition training, and Ongoing training, typically in a classroom setting.
- Participate and get certified in the Train the Trainer program facilitated by the client.
- Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.
- Responsible for maintenance and inventory of all training material they are assigned to.
- Develops and implements report methodology to determine status and to verify their certification into the operation.
- Accountable for the quality of all agents brought to the floor sign off methodology.
- Adheres to schedule of training programs.
- Attends training meetings.
- Expands training knowledge through seminars and keeping abreast of current training issues.
- Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.
- Works with operations to design and implement refresher training for current certified agents.
General Safety and Security
- Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS)
- Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions
- Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), HITECH Act and URAC
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