DUTIES & RESPONSIBILITIES:

System administration, operation, troubleshooting and maintenance

PBX
Adjuncts
CMS
SBC
IVR
Voicemail
Traffic measurement and Analysis
DRP / contingency set-up ?support?
Ensuring SLA commitments are met

PM / routine checks implementation

Project Implementation

Project management support and monitoring
UAT (Users? Acceptance Test)
Resource management
Vendor and clients relations
Creating advisory and other communications required to support the project

Security Management

Periodic check of long distance access
Implementation of security measure like PIN activation and expiration, system password change
Data storage and retention
Securing access to PBX or similar systems
Implement configuration changes as per approved牋hardening policies

Data Management

Maintaining an updated technical design document
Configuration of PABX systems including VDNs, vectors and splits and also CMS configurations.
Systems backup and translations
QOS management
Security designs, management

Training and Education

Development of user guide or reference/ documentation
Survey on products and services
Cost/Usage Awareness campaign
Training, orientation or demonstration
Technology upkeep (trends, issues, and directions)

Prepare reports for Management monitoring

牋牋燼nd evaluation

Ensuring timely generation and submission of accurate reports

General Safety and Security

Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS).
Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions.

COMPETENCY REQUIREMENTS:

Knowledge in configuring PBX systems, Cisco Unity, Webex Cloud Experience, Adjuncts, CMS, Oracle SBC and Media gateways

Knowledge in transmission, switching technologies, concepts, products and operations.

Capable in troubleshooting and maintaining PBX systems and adjuncts

Basic understanding of Telco services (T1/E1, IP/SIP Trunking) with regards to voice

Knowledge in cabling and wire support systems, technologies, standards and specifications.

Knowledge in DRP systems, alternative systems and redundancy setups and configuration.

Knowledge in different internal communications facilities systems and technologies.

Knowledge in different Fraud prevention techniques and set-up.

Organizational and decision making skills.

Must have effective interpersonal and communications skills

Creative thinker.

Attentive to details.

Ability to work well under pressure, multi-task and meet demanding deadlines

Strong organizational skills and attention to detail required

Able to establish, implement and continuously improve the quality information security policies assigned to him / her.

Able to establish structure and procedures to protect classified information.

Able to report information security related incidents without any delay to the right authority.牋Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality.

Able to participate during training, orientation and awareness programs pertaining to QISMS.

OTHER REQUIREMENTS:

Reports to:牋IT Manager/ IT Sr. Manager

Graduate of a 4 to 5-year course preferably in Computer Science or any IT related courses

At least 5+ years? experience in administering, installing, configuring, supporting and designing full-scale Telephony System, PBX, Adjuncts, CMS, SIP and related devices/technologies

Team player with good interpersonal skills ? can easily relate with people in various levels of organization

At least 1-2 years operations management responsibilities

Industry certification an advantage

Willing to work on shifting work schedules and extended hours.