Officer-Network Operating Center (NOC)
Job Code : REQ-002799
Quezon City Partially Remote/HybridJob Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
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Job Description:
- Administer and operate the company?s LAN and WAN network
- Adhere to existing change management procedures for all network configurations.
- Proactive management of network infrastructure to ensure continuous network operations.
- Evaluate and implement network performance management and monitoring tools.
- Prepare and update network reports and documents. (Utilization reports, network diagrams, network outage reports, inventory reports, troubleshooting reports? etc.)
- Ensure the efficient and timely resolution (isolation and analysis, management and coordination & escalation) of network outages.
- Maintain current inventory of all network systems and devices.
- Ensure that network hardware and software performance meet agreed service level targets.
- Lead or assist network implementation activities for new and existing projects.
- Coordinate with client network team on project implementation requirements and configurations.
- Attain formal/informal certifications and attend trainings to update networking skills and know-how.
- Network Back-up and Recovery management
- Design, recommend and implement back-up recovery plans
- Create and update network scripts to automate system backup and configuration
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