DUTIES & RESPONSIBILITIES:

Service Delivery

• Provides comprehensive HR service to assigned accounts and/ordepartments.
• Proactively advises on HR best practices and where necessary takes a hands-on role in closing Junior-level to mid- level disciplinary actions.
• Supports the Account Lead and program managers on HR matters such as onboarding, employee relations, talent retention and engagement.

• Provides day-to-day HR services delivery and ensures adherence and compliance to HR processes and targets.
• Supports the implementation of corporate mandates and initiatives.

Employee Relations

• Ensure the consistent implementation of the Company?s Code of Conduct and Discipline Management Process
• Handles employee queries and concerns as escalated through HR Web, email, etc.
• Facilitate discipline management orientation and guidance sessions.

Employee Engagement

• Conduct FGD sessions and other feedback gathering mechanisms gather insights and information relevant to resolving employee related concerns.
• Encourage employees to participate in any of the company?s events and engagement activities.
• Lead and facilitate retention talks to employees who are contemplating to leave the company.

Business Partnering

• Attend or hold weekly/ regular touch base meetings with assigned program managers/ leaders
• Collaborate with program managers on action items and strategy conceptualization and implementation to address program concerns related to people
• Reviews and analyzes attrition data including headcount, reasons, market forces and costs.
• Coordinates and collaborates with other HR function heads/ teams to settle HR concerns on payroll, movement, data and other people related issues.

Reports / Admin Tasks

• Processing/ sending of employee notices related to separation
• Review and approve employee movements as submitted in SFEC or any HR tool
• Prepare, maintains and submits all reports as assigned before any set deadline
• Suggests innovative ideas that would challenge status quo and improve current systems and procedures

Others

• Other tasks and responsibilities as assigned by his or her immediate superior

General Safety and Security

• Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS).

Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions.