The resource would be part of a dynamic team. Working with the other members of the training, operations, and quality teams to conduct new hire training, onboarding, and certify new/tenured trainers. Also, managing the quality performance of the newly trained resources through various interventions during the on-the-job training phase.Line Trainer

DUTIES & RESPONSIBILITIES: 

The resource would be part of a dynamic team. Working with the other members of the training, operations, and quality teams to conduct new hire training, onboarding, and certify new/tenured trainers. Also, managing the quality performance of the newly trained resources through various interventions during the on-the-job training phase.  

An approximate list of responsibilities is appended below (but not limited to): 

Lead pre-process training and facilitate new hire training, as per the domain and client-mandated agenda, for the assigned service taxonomy of an account. 

Managing attrition and ensuring the batch throughput is as per the business targets, for the assigned service taxonomy of an account. 

Managing batch productivity, and batch quality till the 90 days of post-classroom training. 

Preparing and participating in a review cadence, creating performance benchmarks to measure, and report for the assigned service taxonomy of an account. 

Managing & working with clients, and internal teams to ensure content updating, effectiveness, and availability for the assigned service taxonomy of an account. 

Getting measured on performance via feedback from learners and stakeholders and implementing the learning back into future training sessions. 

Investing a substantial amount of time into self-development, by way of upskilling, cross-skilling, and formalized individual development plans. 

Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement, and overall process improvement. 

Lead people development initiatives, especially the trainer skill development by way of observations, certification/re-certification, and scheduled facilitation/ content improvements. 

Responsible for maintenance and development of existing content and new knowledge elements respectively. 

Conducting audits and following an improvement regime for on-floor executives, leading interventions to reduce errors and improve productivity. 

Operational responsibilities:  

Master Trainer would be responsible for managing the batches and ensuring that they are handed over to operations as per the go-live plan with 100% certification. 

Invest in developing trainer capabilities and driving training efficiencies. 

Lead training transformation initiatives. 

Be willing to conduct refreshers and upskill the training team as per requirement. 

Be able to amend the process documents with relevant updates and ensure that the same is cascaded to the team. 

Should coach and mentor the trainer(s) on the floor to bridge knowledge gaps. 

Responsible for conducting regular knowledge checks through assessments. 

General Safety and Security 

Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS). 

Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions

Quezon City, Bridgetowne ZetaPhilippines