Officer Line Trainer
Job Code : REQ-008168
Iloilo City Fully OnsiteJob Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
? Responsible for maintenance and inventory of all training material they are assigned to.
? Develops and implements report methodology to determine status and to verify their certification into the operation.
? Accountable for the quality of all agents brought to the floor sign off methodology.
? Adheres to schedule of training programs.
? Attends training meetings.
? Expands training knowledge through seminars and keeping abreast of current training issues.
? Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.
? Works with operations to design and implement refresher training for current certified agents.
? Take calls/complete orders when service level demands it.
Work at Home Responsibilities
? Be familiar with and abide to all Betaine general security and Work @ Home security policies and procedures.
? Be familiar with and abide by all client security policies and procedures required to protect customer data.
? Maintain the security of the at home work environment and protect the assets of the Betaine provided equipment, the client systems and data.
? Ensuring that all security related incidents are reported
? Shall work on the same Internet Connection that was tested during the setup process. If changes are made to the current Internet Connection or router during the course of application or employment, Employee will be required to notify the appropriate parties in advance and retest the connection to ensure the requirements are met.
? Must immediately report system performance problems or downtime to your manager and the local IT SPOC.
Job title:
Job Description:
? Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.
? Responsible for maintenance and inventory of all training material they are assigned to.
? Develops and implements report methodology to determine status and to verify their certification into the operation.
? Accountable for the quality of all agents brought to the floor sign off methodology.
? Adheres to schedule of training programs.
? Attends training meetings.
? Expands training knowledge through seminars and keeping abreast of current training issues.
? Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.
? Works with operations to design and implement refresher training for current certified agents.
? Take calls/complete orders when service level demands it.
Work at Home Responsibilities
? Be familiar with and abide to all Betaine general security and Work @ Home security policies and procedures.
? Be familiar with and abide by all client security policies and procedures required to protect customer data.
? Maintain the security of the at home work environment and protect the assets of the Betaine provided equipment, the client systems and data.
? Ensuring that all security related incidents are reported
? Shall work on the same Internet Connection that was tested during the setup process. If changes are made to the current Internet Connection or router during the course of application or employment, Employee will be required to notify the appropriate parties in advance and retest the connection to ensure the requirements are met.
? Must immediately report system performance problems or downtime to your manager and the local IT SPOC.
Location: