USRN Team Lead
Job Code : REQ-008241
Quezon City Fully RemoteJob Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
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Job Description:
Manage day-to-day planning and operations of your team
Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs)
Organize and handle the team and make sure everyone adheres to their schedules
Train and help in the development of your team by conducting team huddles and coaching sessions
Evaluate the strengths and weaknesses of your Teammates
Offer solutions for your team's growth and development
Create reports of your team's performance and document feedback from your client
Manage issues that might arise, including HR-related ones
Think of solutions creatively and
Act as liaison between the management and your team
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