Line Trainer - ARA - ILO
Job Code : REQ-011464
Iloilo City Fully OnsiteJob Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
DUTIES & RESPONSIBILITIES:
? Shall deliver continuous training and development programs for the agents
? Develop and deliver training and certification programs to enhance knowledge and skills
? Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to
? Responsible for maintenance and inventory of all training material they are assigned to
? Develops and implements report methodology to determine status and to verify their certification into the operations
? Accountable for the quality of all agents brought to the floor sign off methodology
? Adheres to schedule of training programs
? Attends training meetings
? Expands training knowledge through seminars and keeping abreast of current training issues
? Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process
? Works with operations to design and implement refresher training for current certified agents
General Safety and Security
? Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS)
? Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions
? Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH) as appropriate
COMPETENCY REQUIREMENTS:
With Moderate Competency Level in ff.:
1. Process Improvement
2. Performance Management
3. Discipline Management
With Expert Competency Level in ff.:
1. Communication Skills (Spoken)
2. Communication Skills (Written)
3. Customer Service Orientation
4. Computer Literacy
5. Sense of Urgency
6. Passion for Excellence
7. Working in Teams / Interpersonal Skills
8. Work Organization
9. People Management / Team Orientation
10. Drive for Results / Execution
11. Thriving in Change
12. Expertise / Analytical Skills
13. Reasoning Skills
14. Product Knowledge
15. Problem Solving
16. Classroom Management
17. Presentation Skills
18. Training Needs Analysis
19. Training Design and Development
20. Coaching
OTHER REQUIREMENTS:
Reports to:
Associate Training Manager or Senior Training Manager
Education and/or Experience:
Graduate of a Bachelor?s Degree program without experience (or)
Graduate of an associate degree program (2-year vocational course) preferably with 6months customer service experience
College undergraduate / (completed 2 years) preferably with 6 months customer service experience
Certificates, Licenses, Registrations:
N/A
Work environment:
The work environment is professional office workplace. Business casual attire.
Physical demands:
Requires evening or graveyard work
May require overtime, weekend, or holiday work depending on business needs.
Work demands:
? Reports to office but may require work at home set-up
o The work environment consists of designated work area at home
o Home internet service provider with minimum of 10-15 mbps upload/download speed
o Smart mobile phone compatible with UEM Client usage
? Able to establish, implement and continuously improve the quality information security policies assigned to him/her
? Able to establish structure and procedures to protect classified information
? Able to report information security related incidents without any delay to the right authority. Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality
? Actively participates during training, orientation and awareness programs pertaining to QISMS
Job title:
Job Description:
DUTIES & RESPONSIBILITIES:
? Shall deliver continuous training and development programs for the agents
? Develop and deliver training and certification programs to enhance knowledge and skills
? Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to
? Responsible for maintenance and inventory of all training material they are assigned to
? Develops and implements report methodology to determine status and to verify their certification into the operations
? Accountable for the quality of all agents brought to the floor sign off methodology
? Adheres to schedule of training programs
? Attends training meetings
? Expands training knowledge through seminars and keeping abreast of current training issues
? Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process
? Works with operations to design and implement refresher training for current certified agents
General Safety and Security
- Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS)
- Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions
- Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH) as appropriate
COMPETENCY REQUIREMENTS:
With Moderate Competency Level in ff.:
1. Process Improvement
2. Performance Management
3. Discipline Management
With Expert Competency Level in ff.:
1. Communication Skills (Spoken)
2. Communication Skills (Written)
3. Customer Service Orientation
4. Computer Literacy
5. Sense of Urgency
6. Passion for Excellence
7. Working in Teams / Interpersonal Skills
8. Work Organization
9. People Management / Team Orientation
10. Drive for Results / Execution
11. Thriving in Change
12. Expertise / Analytical Skills
13. Reasoning Skills
14. Product Knowledge
15. Problem Solving
16. Classroom Management
17. Presentation Skills
18. Training Needs Analysis
19. Training Design and Development
20. Coaching
OTHER REQUIREMENTS:
Reports to:
Associate Training Manager or Senior Training Manager
Education and/or Experience:
Graduate of a Bachelor?s Degree program without experience (or)
Graduate of an associate degree program (2-year vocational course) preferably with 6months customer service experience
College undergraduate / (completed 2 years) preferably with 6 months customer service experience
Certificates, Licenses, Registrations:
N/A
Work environment:
The work environment is professional office workplace. Business casual attire.
Physical demands:
Requires evening or graveyard work
May require overtime, weekend, or holiday work depending on business needs.
Work demands:
- Reports to office but may require work at home set-up
- The work environment consists of designated work area at home
- Home internet service provider with minimum of 10-15 mbps upload/download speed
- Smart mobile phone compatible with UEM Client usage
- Able to establish, implement and continuously improve the quality information security policies assigned to him/her
- Able to establish structure and procedures to protect classified information
- Able to report information security related incidents without any delay to the right authority. Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality
- Actively participates during training, orientation and awareness programs pertaining to QISMS
Location: