A  Transition and Implementation Manager is primarily responsible for planning and directing the work an individual or a group of individuals (e.g. Project Team) for a particular project or projects assigned to him or her.  Projects may refer to any opportunity, lead or program for transitioning or implementation.

Primarily responsible for sound project delivery (implementation or transition of operations) to Sagility Healthcare Philippine site/s?includes preplanning, planning, execution, and support during parallel run ensuring projects are transitioned based on requirements, schedules, costs, level of quality and in accordance to the Transition Methodology.

• Identify/define the organizational structure of the project
• Create a project transition plan, identify work breakdown structure (WBS), responsibilities and timelines 
• Organize and conduct project kick-off meetings (in partnership with Sales/Client/Account Relationship Lead) to mobilize project activities
• Monitor and control all work performed within the framework of WBS
• Interface and coordinate with the functional organizations and different process owners associated with project tasks
• Coordinate and provide leadership for all implementation related issues (in partnership with Sales/Client/Account Relations Lead)
• Responsible for daily communications, documentation and regular project reports and reviews with both client and management teams during implementation phase.
• Ensure that all projects are transitioned on time and ramp-up within desired timelines on client metrics
• Ensure all operating requirements are developed, tested and approved prior to implementation.
• Manage and monitor one or multiple transition projects.
• Hand-over program to Operations with all documentations in place.
• Be a subject matter expert for a vertical/s but has the ability to support all verticals.

STRATEGIC/BUSINESS PLANNING:

Develops/defines Business Plans, KRAs, KPIs and action plans; Prepares budget and ensure department works within approved budget; Monitors and reports performance / scorecards

PEOPLE / TEAM DEVELOPMENT:

Hire, train, manage, appraise and develop Transition and Implementation Officer/ Senior Officer / Assistant Manager.

General Safety and Security

• Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions

COMPETENCY REQUIREMENTS

KNOWLEDGE AND SKILLS:

• Knowledge of BPO Market, its operations and systems
• Working knowledge of Project Management Concepts and Tools
• Working knowledge of process mapping, streamlining and documentation
• Knowledge of Business Case preparation; Financial Analysis and Cost Benefit Analysis
• Organizational Skills / Business Acumen
• Management and Leadership Skills
• Planning and Organizing Skills
• Problem Solving Skills and Decision-Making Skills
• Influencing Skills or Negotiation Skills
• Resiliency and Stress Management Skills
• People Management and Interaction Skills
• Analytical Skills
• Technical Skills
• Verbal and Written Communication Skills
• Presentation Skills
• Research / Data Gathering Skills
• Listening Skills
• Innovative
• Knowledge of Crisis Management/Contingency Planning
• Knowledge Computer operations (all applications within the MS Office suite)
• Strategic Planning and Goal-setting Skills
• People Development; Performance Appraisal; Team Building

ATTITUDE AND BEHAVIOR (SOFT SKILLS):

• Strong attention to detail and accuracy
• Confident, outgoing, aggressive/assertive
• Good team player
• Work effectively under pressure and in a diverse / fast paced environment
• Energetic and highly motivated
• Independent self-starter
• Flexible with shifting schedule and extended working hours
• Strong customer service orientation; customer focus
• Hardworking, responsible, results oriented and strong determination to succeed
• Patient
• Able to collaborate effectively across functional business organization
• Integrity
• Able to work with minimum supervision and guidance
• Effective in multi-tasking
• Adaptable to change
• Able to establish, implement and continuously improve the quality information security policies assigned to him / her.
• Able to establish structure and procedures to protect classified information.
• Able to report information security related incidents without any delay to the right authority.
• Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality.
• Able to participate during training, orientation and awareness programs pertaining to QISMS.

With Proficient Competency Level in the ff:

• Establishing Strategic Direction
• Building Organization Talent
• Intensity in Driving Execution
• Cultivating Networks & Partnerships
• Client Focus and Customer Orientation
• Business and Financial Acumen

With Expert Competency Level in the ff.:

• Computer Literacy (MS Office, especially spreadsheet and presentation software)
• Typing Skills
• Work Organization

Reports to: 

Director/ Senior Director

Education and/or Experience:

• Bachelors/College Degree or Post Graduate Diploma / Master's Degree in any field from any reputable university.
• At least three (3) years experience in project management and technical solutions implementation (including facilities build-outs, telecoms and systems) preferably with BPO/Contact Center/ IT Projects ? Should have transitioned projects in the BPO industry or should have had extensive experience in managing projects in a different industry
• At least 3 years of work experience in Business Development for a BPO/call center company.

Certificates, Licenses, Registrations:

• Project Management Certification, preferred
• Licensed PHRN