Associate Manager - Healthcare Practice
Job Code : REQ-012551
Quezon City Partially Remote/HybridJob Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
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Key Responsibilities:
- Project Management: Oversee and drive the execution of tech and AI-related Engagement Practice projects, ensuring alignment with business goals and timelines.
- Discovery Sessions & Data Gathering: Facilitate on-the-ground discovery sessions, collect and analyze data to inform solution implementation, and provide insights for continuous improvement.
- Progress Tracking: Monitor project milestones, deliverables, and overall progress, ensuring projects stay on track and objectives are met.
- Inter-Team Coordination: Act as a key liaison across all contact center locations, fostering effective communication, managing follow-ups on action items, and ensuring seamless execution.
- Benefit Tracking: Assess, track, and report on the potential and realized benefits of project deployments to measure impact and drive enhancements
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