DUTIES & RESPONSIBILITIES:

• Acts as internal change agent/consultant and HR partner of line management in developing and implementing HR interventions in the areas of organization design and development, organizational performance enhancement, culture change management and service quality improvement.
• Identifies and analyses relations problems or grievances, recommend appropriate solutions and actively participate in the resolution of these issues.
• Ensures consistency in the implementation of HR policies and procedures and assist in the development or revisions of said policies as necessary.
• Assists client in manpower planning and sourcing requirements and actively participate in the selection of employees for hiring, transfer and promotion to other positions.
• Provides client organization with relevant data on labor market trends and best practices as inputs in their decision making.
• Designs and implements employee communication and feedback mechanism pertinent to client organization?s requirements to ensure management?s responsiveness to employee.
• Conducts workshops and orientation program to cascade statutory wage and benefits.
• Facilitates implementation of developmental plans for employees that may include management development trainings, learning sessions etc.
• Responsible for addressing various HR concerns that may arise during the assigned shift.
• Ensures that disciplinary actions implemented by other departments/divisions are in congruent with COCs and Philippine Labor Laws.
• Facilitates counseling sessions to all employees when necessary.

Others

• Other tasks and responsibilities as assigned by his or her immediate superior.

General Safety and Security

• Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions.

COMPETENCY REQUIREMENTS:

With Moderate Competency on the following:

Computer Literacy Product Knowledge Discipline Management Conflict Management Influencing / Negotiating Partnering Change Management Innovation Negotiation and Retention Skills Presentation Skills Facilitation Skills Training Needs Analysis Training Design & Development Coaching and Counseling Process Improvement Stakeholder and Relationship Management Creative Thinking

With Expert Competency on the following:

Communication Skill (Spoken) Communication Skill (Written) Customer Service Orientation People Management/ Team Orientation Drive for Results/ Execution Thriving in Change Expertise/ Analytical Skills Problem Solving Performance Management Planning, Organizing, Controlling Resource Management

OTHER REQUIREMENTS:

Reports to: HR Head

Supervises: HR BP Account Lead / Manager/ Assistant Manager

Education and/or Experience:

Bachelors/College Degree or Post Graduate Diploma / Master's Degree in any related field from any reputable university.

With 10 to 12 years of HR management experience preferably in a BPO/ Call center.

Certificates, Licenses, Registrations: n/a

Work environment: The work environment is professional with prescribed office or business casual attire.

Physical demands: May require work on a shifting schedule, weekends, holidays, during inclement weather conditions and overtime work. May be required to handle an account/ accounts in multiple sites.

Work demands: Complete any of the required HGS Healthcare University Training Program for leaders.

Meet or exceed KPI targets and assigned deliverables.