Training Delivery Manager - Operating Effectiveness Manager - Band: 4

Job Description

Provides quality training management oversight to support the strategy of the Enterprise Operations Enablement Team. Meets regularly with direct reports providing development and direction on training processes. The candidate will act as a lead for call training, quality and knowledge management. This includes connecting with enablement team members, supervisors and matrix partners, facilitating meetings, financial planning and completing analysis of results. The candidate will be asked to leverage existing partnerships with business contacts to help drive solutions that lead to success in completing the work aligned to the team. 

Responsibilities:

• Manage 2-5 direct reports and 40+ Enablement staff members
• Lead quality performance coaching forums for specific call products
• Maintain and adapt to training model needs
• Comprehensive business knowledge to apply varying perspectives when developing solutions
• Create complex visuals for review by all levels of leadership
• Work in a matrix environment and interact or present to all levels of leadership
• Excellent written and oral communication skills
• Hosts and engages audiences when leading meetings

Qualifications

• High School Diploma or equivalent required. Bachelor's Degree preferred
• 5+ years of management experience
• Training delivery and adult learning experience
• Ability to participate and influence project decisions
• Highly developed decision-making and problem-solving skills
• Strong written and verbal communication skills
• Ability to handle multiple assignments, projects and deliverables simultaneously
• Ability to work under pressure with flexible hours
• Ability to manage in a virtual environment
• Proven relationship building
• Ability to work cross functionally and think about big picture impacts
• AGILE knowledge or certification is a plus
• Excel, PPT, Word, OneNote, OneGuide and Medical knowledge