DUTIES & RESPONSIBILITIES: 

• Facilitate Initial Product and Services training, Attrition training, and Ongoing training, typically in a classroom setting. 

• Participate and get certified in the Train the Trainer program facilitated by the client. 

• Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to. 

• Responsible for maintenance and inventory of all training material they are assigned to. 

• Develops and implements report methodology to determine status and to verify their certification into the operation. 

• Accountable for the quality of all agents brought to the floor sign off methodology. 

• Adheres to schedule of training programs. 

• Attends training meetings.  

• Expands training knowledge through seminars and keeping abreast of current training issues. 

• Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process. 

• Works with operations to design and implement refresher training for current certified agents. 

General Safety and Security 

• Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS) 

• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions 

• Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), HITECH Act and URAC 

COMPETENCY REQUIREMENTS: 

With Expert Competency Level in the ff.: 

Communication Skills (Spoken)  

Communication Skills (Written)  

Customer Service Orientation  

Computer Literacy  

Sense of Urgency  

Pasion For Excellence  

Working in Teams / Interpersonal Skills  

Work Organization  

Analytic Skills  

Problem Solving  

Thriving in Change  

Presentation Skills  

Training Needs Analysis 

With Advanced Competency Level in the ff.: 

Training Design and Development  

OTHER REQUIREMENTS: 

Reports to:   

Training Supervisor / Associate Training Manager 

Supervises:   

Trainees 

Education and/or Experience:  

• Bachelor's Degree; 

• Preferably with 3 to 5 years related experience or combination of Education and Experience; 

• Experience in adult classroom situations; 

• Experience managing a dynamic and diverse classroom environment; 

• Thorough Knowledge of US Healthcare Delivery System; 

• Thorough knowledge of claims processing; 

• With thorough understanding of performance SLAs; 

• With understanding of all binding laws and regulations related to the project 

Language Skills:  

English, additional language a plus. 

Computer Skills:  

MS Office, Planning, Controlling, Organizing and Management Skills. 

Reasoning Ability:  

Must be able to problem solve, and determine problems, also to recommend solutions. To seek out better methods of training classes to operate. Strong People Management, customer orientation and Analytical skills. 

Work environment:  

• The work environment is professional, office. 

• Business casual attire. 

Physical demands:  

• May require weekend, evening, or over-time work.