Ensures that workstations/peripherals or IT endpoints of the company are in good working conditions.

Continuously monitors IT endpoints availability for new deployment, refresh, defective replacement and make recommendation to support present & future business applications.

Install and configure basic operating system including network properties and related utilities/software packages required for personal computer system.

Handles the following:

Fixed Assets

IT Inventory HW & SW assets

Disposal of HW endpoint for obsolete & defective

Receive delivery of IT assets

Update ITAM record

Segregation of HW assets accounts, disposal (obsolete & defective)

Work At Home Asset Retrieval

IT Endpoint Asset Deployment

Deployment of HW endpoint (new & existing)

Replacement of defective HW endpoint

Image desktop and laptop (new & existing)

Troubleshoot defective HW endpoint if can be reused

Clean HW asset for next deployment

Report defective asset with warranty to local vendors

Work At Home Asset deployment

IT Endpoint Purchase Request

Endpoint HW/SW purchase request

Endpoint SW subscription purchase request

Renewal of SW subscription

Language Skills:

Good English communication and written skills.

Computer skills:

Able to administer/use the following company standard operating system; DOS Windows; Windows 10 & 11, Chrome OS, Linux OS

Able to perform installation/configuration and troubleshooting on personal computer system components/peripherals;

• CPU
• Memory
• Hardisk
• I/O Card
• Video Card
• Disk Drive
• Monitor
• Keyboard
• Mouse
• Multi-Media Cards
• Add-on Peripherals (i.e. scanners, digital camera, headset, etc.)
• Microsoft  Products

Able to configure/use personal computer with  company standard networking protocols;

• NetBEUI (Microsoft Windows)
• IPX/SPX (Novell Netware)
• TCP/IP (Unix)

Able to operate/use company standard utilities, diagnostic software and performance monitoring tools; Microsoft Deployment Tool, SCCM, McAfee (Trelix), Crowdstrike and etc.

Able to evaluates and tests hardware/software, system tool products and submit recommendations to procurement.

Customer service orientation.

Able to communicate effectively with client and vendors.

Able to generate reports using company standard.

Able to identify and explain in user friendly terms the use of various types of personal computer system/peripherals.

Able to install any IP Telephony Phones/SoftPhones such as Avaya, Cisco and etc.

Reports to:  IT Fulfillment Manager /IT Sr Fulfillment Lead/ IT Fulfillment Lead

Supervises: 

None

Education and/or Experience:

Graduate of B.S. in Computer Engineering / Information Technology / Computer Science or any IT equivalent 4 year course.

Experience with fundamental networking concepts such as TCP/IP, WINS, ADS, NIS, DNS, subnets and/or switching

Certificates, Licenses, Registrations:

Preferably CompTIA A+, CCNA, but not required