Jennifer is an operations team leader with HGS USA. She has been with us for over 7 years now. She shares with us her experience of working and growing with HGS.
HGS: How has the journey been so far?
Jennifer B: It’s been a great ride. I would like to think a lot has changed over the time I’ve been here. One thing to change specifically is who I am as a person. I started as an agent and moved up over the years from an agent to a trainer, and now, a team leader. I’ve worked with different operations managers, trainers, team leaders, and other departments that each had a hand in helping me develop into a team leader that can be looked up to.
HGS: What about HGS has made you stay?
Jennifer B: Among all the things I’ve experienced at HGS, one program that stands out to me is the ReadyNow program. What I learned about how to communicate with others helped me realize that to be a leader, you have to communicate effectively. The feedback and support have been overwhelming, and made me proud to see the changes I made within myself. Those who knew me six years ago to now will tell you the growth in my communication skills and my leadership skills have improved ten times over.
I want my agents to know I’m here to support them and that together, we will make a great team.
The most important thing to me as a leader is this—I want my agents to know I’m here to support them and that together, we will make a great team. We have an environment at HGS that makes this possible.