Director/Sr Dir,Strategic Account Management
Job Code : GEN/1078
Work@HomeJob Description
The Director/Sr Director of Global Account Management
is responsible for successfully managing the overall relationship with key Healthcare
accounts. Primary responsibilities include ensuring an elevated
level of client engagement and satisfaction, growth and retention of existing
client accounts, and deliver additional value to client
organizations. This position works closely with operational and
support partners to ensure the highest level of performance is delivered to the
client.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Owns and
drives customer growth, relationship and retention through proactive strategic
management, swift problem resolution, management of client requests contracts, profitability,
and internal priorities.
- The role is combination
of Farmer and Hunter who must be able to clearly articulate the company?s
value proposition to our customer and gain credibility by exhibiting strong
account management & communication skills.
- Be the Primary
Business Driver and the Client Advocate in assigned accounts, Regions or
Verticals
- Perform and
exceed KPI structure for Existing Client Revenue plan, Profitability and brick
walling customer confidence
- Develops
and implements strategies to enhance relationship, deliver outstanding
performance, increased value add to client and internal stakeholders and
drive best-in-class client satisfaction.
- Monitors
both quantitative and qualitative operational performance indicators and
proactively identifies ways to enhance program performance.
- Ensures
programs continue to adhere to contracts through modifications and change
control processes.
- Works
with client team members to showcase Sagility LLC capabilities and value-add,
through proper management and delivery during site-visits, business
reviews and internal and external meetings.
- Gathers
information from clients about changing business conditions and feeds
information about anticipated program impact to operations management.
- Grows
the revenue and profitability of existing accounts and demonstrates value to
clients by interpreting program results.
- Stays
abreast on clients? industry trends to identify potential needs.
- Negotiates
contract changes and pricing and leads the client focused team to fully
implement new programs.
- Assisting through New
Project Transitions
- Supports
the implementation team?s project plan and completion of tasks.
- Allocates
resources and removes obstacles.
- Manage
and oversee the design and implementation of key initiatives
- Provides
clear and timely communication throughout program implementation both
internally and back to clients.
- Reviews
operating statistics regularly to ensure client and Sagility LLC goals are being
met in areas of handle times, abandons, service levels or other client
specific standards of performance.
- Advocates
on behalf of the client to ensure that outstanding experiences are
delivered on behalf of the client, throughout the organization, globally.
- Engages
solutions and analytics/support resources to solve client business issues.
- Drives
engagement at all levels of the organization to create awareness of
opportunities, key issues and related action plans and drive resource
allocation to solve key concerns.
- Drive
Value based initiatives with definitive and measurable outcomes
The above statements
are intended to indicate the general nature and level of work being performed
by employees within this classification. They are not intended to be
an exhaustive list of all responsibilities, duties and skills required of
employees assigned to this job. Employees in this job may perform
other duties as assigned. In addition to the above, all Sagility LLC employees are expected to:
*
Promote teamwork and cooperative effort. * Help train and give
guidance to other Sagility LLC employees. * Maintain a clean, safe, and
unobstructed work area, and practice good safety habits. * Provide
internal and external customers with the highest quality service.