PRINCIPAL DUTIES AND RESPONSIBILITIES: 

? Install, move, upgrade and maintain personal computers, laptops, and peripheral equipment in a Large Area Network and Wide Area Network environment with multiple computing platforms to meet the needs of business operations. 

? Provide helpdesk support over the phone and at the workstation to internal end-users to facilitate efficient business operations. 

? Troubleshoot and diagnose hardware and software problems and apply cost-effective solutions to minimize interruptions in business operations. Refer problems requiring higher level support to Infrastructure and Telecommunications group personnel. 

? Perform basic Large Area Network administration duties to satisfy requests by internal clients. 

? Use established procedures and systems for assignment of tasks and documentation of work performed within the reporting and documentation standards established by SAGILITY in order to facilitate enhancement, change or troubleshooting of the work. 

? Adhere to negotiated due dates and acceptable budgeted hours of project assignments for completion as expected by internal and external clients. 

? Prioritize assigned tasks to effectively meet the needs of the business. 

? Monitor Ticket que and assign tickets to Site Techs 

? Monitor ticket completion based on SLA 

? Monitor Sophos and Desktop Central for alerted PCs and correct as needed 

? Conduct regular team meetings and up training 

? Attend Client calls as needed 

? Create and update PC images 

? Create and update policies and procedures as required 

? Communicate status of all assigned tasks verbally or in writing to the appropriate management for tracking and communicating to internal and external clients as needed. 

MINIMUM JOB REQUIREMENTS: (Education, Experience, Skills) 

? High school diploma required. Some college or technical training required. 

? Must have MCSE, A , N , or other related certified. 

? Strong knowledge of PowerShell Scripting 

? Previous experience working with Thin clients, VMWare, Wyse Management tools