Work From Home Customer Service-Healthcare
Job Code : GEN/1238
IdahoJob Description
Sagility is a global
leader in business process management and optimizing the member/patient
experience. Sagility combines technology-powered services with decades of
Healthcare domain expertise to drive positive outcomes.
Join Our Team and
S.O.A.R!
S-Spark
Curiosity O- One Team, One Direction A- Action for
Results, R- Right by Right Purpose
We pride ourselves
on shaping careers. We have immediate openings for Call Center Customer
Service Representative. Our customer service representatives are
instrumental in the success of Sagility. Good customer service starts with a
human touch, our representatives provide the touch and are the eyes and ears of
our business.
Benefits of working
with Sagility include:
·
$13.00/hr in training, with
increase to $14.00/hr post training
·
Performance incentives
- Paid training
within state-of-art video training environment
- A comprehensive
health plan after 90 days of employment
- Employee
wellness and engagement programs
- A Real opportunity
to grow your career - 90% of our Leaders started their career as a
Customer Service Representative
Responsibilities:
- Answer all
incoming calls promptly and manage them both effectively and efficiently
- Conduct
research to provide the most effective solution to resolve customer
issues.
- Document all
calls
- Communicate in
a professional, empathetic, and diplomatic manner with good voice quality,
diction, and articulation
- Work to achieve
daily team quality and customer satisfaction goals
What we are looking
for:
The ideal Sagility candidate
will possess the following characteristics:
· Unwavering
commitment to giving perfect effort
· Punctual
and dedicated
- Thrives in a
fast-paced environment
- Comfortable
navigating between various applications on a computer
- Drive to exceed
the callers? expectation
- Build current
skillset
- Must have a positive
attitude
- Belief that
teamwork is crucial to being successful
- Previous
healthcare experience a plus.
- Previous call
center experience is a plus
Requirements:
- 18 years of age
or older
- High School
Diploma or equivalent
- 1 year in 1
Job, preferably in a call center customer service environment
- Reliable
Attendance-No Missed Time in
First 90 days
- Ability to type
25 wpm
- Proven oral and
written communication skills
- Comfort with
desktop computer system
- Hardwired
internet connection with speeds greater than 5MB upload and 10MB download
- Secure, private
work area at home
- Flexibility in
schedule availability-Hours of Operation Monday-Saturday