Sagility is a global leader in business process management and optimizing the member/patient experience. Sagility combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes.

Join Our Team and S.O.A.R! 

S-Spark Curiosity O- One Team, One Direction A- Action for Results, R- Right by Right Purpose

We pride ourselves on shaping careers. We have immediate openings for a Call Center Customer Service Representative. Our customer service representatives are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.

Benefits of working with Sagility include:

·           $13.00/hr-14.00/hr   Performance Incentives

• Paid training within state-of-art video training environment
• A comprehensive health plan after 90 days of employment
• Employee wellness and engagement programs
• A Real opportunity to grow your career - 90% of our Leaders started their career as a Customer Service Representative

 Responsibilities:

• Answer all incoming calls promptly and manage them both effectively and efficiently
• Conduct research to provide the most effective solution to resolve customer issues.
• Document all calls
• Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
• Work to achieve daily team quality and customer satisfaction goals 

What we are looking for:

The ideal Sagility candidate will possess the following characteristics:  

·        Unwavering commitment to giving perfect effort

·         Punctual and dedicated

• Thrives in a fast-paced environment
• Comfortable navigating between various applications on a computer
• Drive to exceed the callers? expectation
• Build current skillset
• Must have a positive attitude
• Belief that teamwork is crucial to being successful
• Previous healthcare experience a plus.
• Previous call center experience is a plus