Claims Training Manager

Job Code : REQ-005425

Work@Home USA Fully Remote

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Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

As GTO SPOC, support the overall business strategy for the function and govern the same across geos along with Geo Training Leads. Partnering with Geo Leads to manage training programs and the learning experience for learners for the process across geos. Plays a lead strategic role, overseeing the creation/implementation of Tech Eco-system, content, e-learning, collateral, and other training materials that will impact behaviour-changing training using various training theories inclusive of job aids, facilitator and participant guides, on-the-job training systems, tutorials, and demonstration models. Implement best practices in training and development activities to ensure maintenance of top-notch training programs, which implies top notch performance. Plays a highly collaborative role where he builds solid cross-functional relationships with departmental heads and management across the business spectrum.

Job title:

Claims Training Manager

Job Description:

Education:

BA/BS in Education, Business, Communications

Experience:

6-8 years experience in training environment

Mandatory Skills:

Demonstrated strong writing skills
Demonstrated leadership and motivational skills
Demonstrated strong analytical and planning skills, with the ability to work well in a collaborative team environment
Self-motivated professional with the ability to accept challenges and work well in a fast-paced, dynamic environment
Strong interpersonal, organizational and leadership skills
Ability to build and lead a team to perform at superior levels of consistency
The ability to deliver enthusiastic, high energy presentations

Preferred Skills:

Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills.
Working knowledge of LMS/LXP Platforms
Working knowledge of budgeting exercise for function, P&L driven

Roles & Responsibilities:

Managing the Global training department as a whole and the delivery of its projects & strategic initiatives (NHT, Refreshers and process changes).
Primary role of leading the Global Training Office department and providing direction to junior management and personnel.
Build and maintain training support systems to the team, enabling them to better execute their duties by sharpening their skills.
Serve as an effective partner to the Training Teams, supporting the development, implementation, and delivery of Learning Solutions across geos
Design learning strategies to fill needs as identified through analysis and in partnership with the Geo & Central Leadership Team
Ensure that programs meet deadlines and that they are completed within the allocated budgets.
Plays a mentorship role to key personnel, assisting in the execution of their duties upon request, honing their skills, and getting them ready for the occupation of his position.
Overall organizational planning and execution including resourcing, skilling, budgeting, and other performance improvements strategies.
Participate in training solutioning during RFP and delivery life cycle
Drives the skill development programs for the team that incorporate overall business objectives and maintains interactive learning solutions that drive measurable results for the business and guarantee that those solutions are instructionally sound and are up to the business?s quality standards.
Partners with other operations, clients, L&D and HR function to determine program priorities, roll-out plans, set program deadlines, ROI and analytics.
Collaborates with departmental heads and managers, to identify areas that requiring training and to develop program requirements unique to each department. He also works closely with key stakeholders in addressing gaps in the overall training management.
Plays an analytical role where he conducts current and ongoing strategic assessments of business-wide training and development programs and initiatives.
Ensure effective data governance, reporting and measures program delivery quality, which ensures continuous improvement, maintenance, and adjustment in training program delivery
Responsible for maintaining knowledge in the department, keeping it up to date with the latest training practices, trends, and technology.