Customer Service Advocate
Job Code : REQ-006064
Work@Home Texas (CST)Job Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Sagility is a global leader in business process management and optimizing the member/patient experience. Sagility combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes.
Join Our Team and S.O.A.R!
S-Spark Curiosity O- One Team, One Direction A- Action for Results, R- Right by Right Purpose
We pride ourselves on shaping careers. We have immediate openings for Bilingual Spanish Customer Service Advocate. Our customer service advocates are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.
Benefits of working with Sagility include:
$19.00/hr
Performance incentives
Paid training within a state-of-art video training environment
A comprehensive health plan after 90 days of employment
Employee wellness and engagement programs
A Real opportunity to grow your career - 90% of our Leaders started their career as a Customer Service Representative
Responsibilities:
- Outbound assessment calls
- Knowledge and experience in accessing community resources to help customers with basic needs
- 1 - 3 years experience preferred
- Excellent communication and interpersonal skills with a focus on customer service
- Ability to adapt to change and problem-solve
- Strong time management and organization skills with an ability to set priorities in a fast-paced environment
- Ability to utilize and navigate multiple technology systems
- Knowledge of managed care preferred
What we are looking for:
The ideal Sagility candidate will possess the following characteristics:
Unwavering commitment to giving perfect effort
Punctual and dedicated
Thrives in a fast-paced environment
Comfortable navigating between various applications on a computer
Drive to exceed the callers? expectation
Build current skillset
Must have a positive attitude
The belief that teamwork is crucial to being successful
Previous healthcare experience is a plus.
Previous call center experience is a plus
Requirements:
18 years of age or older
High School Diploma or equivalent
Medical Terminology (previous experience in health care setting, medical assistant)
Strong empathy and engagement skill required
Reliable Attendance-No Missed Time in First 90 days
Ability to type 25 wpm
Proven oral and written communication skills
Comfort with desktop computer system
Hardwired internet connection with speeds greater than 10MB Upload and 25MB Download
Secure, private work area at home
Flexibility in schedule availability-Hours of Operation Monday-Friday 8am to 6pm CST
An Equal Opportunity Employer/Vet/Disability
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