Work from Home: Bilingual (Spanish) Customer Service Representative
Experience: Job Code: REQ-008421
Sagility
Work@Home Arizona (Mountain Time)
job Details
Job title
Work from Home: Bilingual (Spanish) Customer Service Representative
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Join Sagility Where Careers Soar
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.
Why Join Us?
Become Part of a Team That S.O.A.R!
- S Spark Curiosity
- O One Team, One Direction
- A Action for Results
- R Right by Right Purpose
We are passionate about shaping careers and are hiring Remote Bilingual Customer Service Representatives for our call center team. Be compassionate, a human connection that makes our service exceptional.
Benefits You Will Enjoy:
- Competitive pay: $16.00/hour, Bilingual Spanish.
- Performance-based incentives.
- Paid training in a cutting-edge virtual training environment.
- Comprehensive health coverage (available after 90 days).
- Employee wellness and engagement programs.
- Career advancement opportunities—90% of our leaders started as Customer Service Representatives.
Your Role:
- Handle incoming calls promptly and professionally.
- Research and provide effective resolutions to customer inquiries.
- Accurately document call details.
- Communicate empathetically and diplomatically with clear, professional articulation.
- Meet team goals for quality and customer satisfaction daily.
What You Bring to the Table:
- Commitment to excellence and a positive attitude.
- Strong communication and interpersonal skills.
- Comfort in a fast-paced, team-oriented environment.
- Proficiency in navigating computer applications.
- Desire to exceed customer expectations and grow professionally.
- Previous healthcare experience is a plus.
- At least 1 year of experience in a call center environment is required.
Job Requirements:
- Must be 18 years or older.
- High School Diploma or equivalent.
- Minimum of 1 year at a single job, preferably in customer service.
- Reliable attendance, with no absences in the first 90 days.
- Typing at least 25 WPM.
- Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download.
- Secure, private work area at home.
- Flexible availability, including weekends.
Additional Perks:
- Daily Pay.
- Medical, Dental, and Vision coverage.
- Life Insurance.
- Short-Term and Long-Term Disability options.
- Flexible Spending Account (FSA).
- Employee Assistance Program.
- 401(k) with employer contribution.
- Paid Time Off (PTO).
- Tuition Reimbursement.
Take the first step toward a rewarding career.
Join Sagility today and make a difference!
Sagility is an Equal Opportunity Employer/Vet/Disability.
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