We are currently hiring a Senior Specialist in IT Service Delivery to lead and oversee the efficient and effective delivery of IT services and support, ensuring the organization's technology infrastructure meets operational needs and performance expectations while managing a team and fostering continuous improvement in service delivery processes.

JOB PURPOSE:

Provide technical support, installation and maintenance of personal computer and laptop hardware and software, and peripheral equipment to ensure efficient and uninterrupted business operations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Install, move, upgrade and maintain personal computers, laptops, and peripheral equipment in a Large Area Network and Wide Area Network environment with multiple computing platforms to meet the needs of business operations.

• Provide helpdesk support over the phone and at the workstation to internal end-users to facilitate efficient business operations.

• Troubleshoot and diagnose hardware and software problems and apply cost-effective solutions to minimize interruptions in business operations.

• Refer problems requiring higher level support to Infrastructure and Telecommunications group personnel.

• Perform basic Large Area Network administration duties to satisfy requests by internal clients.

• Use established procedures and systems for assignment of tasks and documentation of work performed within the reporting and documentation standards established by SAGILITY in order to facilitate enhancement, change or troubleshooting of the work.

• Adhere to negotiated due dates and acceptable budgeted hours of project assignments for completion as expected by internal and external clients.

• Prioritize assigned tasks to effectively meet the needs of the business.

• Communicate status of all assigned tasks verbally or in writing to the appropriate management for tracking and communicating to internal and external clients.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities,duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

MINIMUM JOB REQUIREMENTS: (Education, Experience, Skills)

• High school diploma required. Some college or technical training preferred.

• Prefer MCSE, A+, or N+ certified or in progress

• 2 plus years of experience in a technical support role in a LAN/WAN networked environment including hands-on experience installing, maintaining and troubleshooting personal computers, laptops and peripheral equipment that are comparable to those used at SAGILITY.

• Experience with VPN and broadband networking required.

• Strong knowledge of MS Office and other common desktop applications and network and workstation operating systems that are used at SAGILITY

• Strong knowledge of the Internet web browsers and e-mail systems used at SAGILITY

• Good written communication skills and strong verbal communication skills,

• particularly with end-users who have varying degrees of computer knowledge

• Self-starter with a willingness to ask questions and actively seek out answers

• Ability to work closely with others as a solid team player

• A positive attitude and ability to handle stress in a fast-paced environment

Salary Range: $19.75 and up dependent on experience

Sagility Offers Competitive Benefits Including:

• Medical

• Dental

• Vision

• Life Insurance

• Short-Term and Long-Term Disability

• Flexible Spending Account

• Life Assistance Program

• 401K with employer contribution

• PTO and Sick Time

• Tuition Reimbursement

Join our team, we look forward to talking with you!

An Equal Opportunity Employer/Vet/Disability