Vice President Strategic Account Management

Job Code : REQ-009187

Work@Home USA Fully Remote

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Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Vice President Strategic Account will be responsible for leading and optimizing our client services function on a global scale, driving client satisfaction, and ensuring the success of international client partnerships. They will provide strategic leadership, manage a diverse team of client services professionals, and develop and execute initiatives to enhance client experiences and maximize client success worldwide.

Job title:

Vice President Strategic Account Management

Job Description:

Education:

Bachelor's degree in business administration, healthcare management, or a related field

Experience:

15+ years experience in related field. Prior hospital experience 燼nd/or Revenue Cycle outsourcing vendor experience preferred

Mandatory Skills:

Proven experience in executive leadership roles within global client services or account management, with a focus on strategic planning and execution.
Demonstrated success in leading and developing high-performing teams across multiple regions.
Exceptional interpersonal and communication skills, with the ability to build trust, influence, and collaborate across diverse cultural and regional contexts.
Strong business acumen and strategic thinking, with the ability to drive global client success, identify growth opportunities, and navigate complex global client relationships.
Excellent problem-solving and conflict resolution abilities, with a customer-centric approach.
Proficiency in CRM software and other relevant tools.
In-depth knowledge of the healthcare industry, including its global trends, regulations, and best practices.

Roles & Responsibilities:

Provide strategic vision and leadership for the Client Services department, aligning it with the company's overall global growth plans and objectives.
Develop and execute comprehensive strategies and initiatives to enhance global client satisfaction, drive client success, and achieve business growth targets.
Collaborate with the executive team to shape the overall global strategy and ensure client services align with the organization's mission and values.
Understand clients' unique needs, goals, and challenges in different regions, and develop customized solutions to meet their evolving requirements.
Serve as the escalation point for complex global client issues, ensuring prompt and effective resolution while maintaining positive client relationships.
Oversee the delivery of exceptional client service globally, ensuring adherence to service level agreements (SLAs) and consistently exceeding client expectations.
Develop and implement processes, workflows, and best practices to optimize global service delivery, efficiency, and scalability.
Drive global client success, retention, and growth by proactively identifying opportunities for value creation and providing strategic guidance to global clients.
Collaborate with cross-functional teams, including sales and product teams, to identify and capitalize on upsell and cross-sell opportunities, and support global client expansion initiatives.
Monitor global client health, satisfaction levels, and business growth, and develop strategies to enhance global client engagement, loyalty, and revenue generation.
Collaborate closely with senior leadership, including the CEO and other executives, to align global client services with the overall global business strategy and goals.
Act as a key point of contact for global client-related matters, providing updates, insights, and recommendations to the executive team and board of directors.
Represent the company in global client-facing meetings, international conferences, and events, enhancing the company's reputation and fostering strategic global partnerships.
Attend Industry forum meetings to increase market awareness of Sagility Solutions and its services.