Careers At Sagility

Trainee Process Consultant - Coimbatore - Non Voice-work from office

Job Code : GEN/374

Job Description

Healthcare Volume | JOB DESCRIPTION

About HGS Healthcare

HGS Healthcare is formerly a part of Hinduja Global Solutions - a global leader in business process management. HGS Healthcare specializes in augmenting healthcare teams to deliver better patient, member, business and financial outcomes. Factoring the needs of health plans and providers, we interact with members and patients to deliver evidenced-based, timely, preventative, personalized, cost-effective and whole-person care that improves health, value and quality of life.

We help our clients help others by assuming responsibility for non-core activities, such as claims processing, clinical appeals, member administration, customer service, provider management, data management and analytics, collections, compliance and adherence, and back-office administration.

Job Title

Trainee Process Consultant

Grade: PC2


 Non-Voice Payer

Function/Sub process



About the Department

Job Role

The fulfillment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim

Reporting to


Your key responsibilities:

         Understand the basic professional standards and established procedures, policies before taking action and making decisions

         Processing claims as per the process guidelines.

         Adhering to the SLA, and understanding Quality & Auditing parameters

         Maintaining TAT

         Assumes responsibility for work activities and coordinating efforts

         Meeting assigned productivity goals.

         Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work

         Adhering to the SLA.

         Adhere to attendance and punctuality norms

         Acquiring knowledge & skills of related areas of the process

         Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct



To qualify for the role, you must have:

  • Graduates
  • Fresher/0 ? 12 Months

Additional Qualifications:

         US health care

         Process SLA 

         Awareness of ISO, ISMS

         MS office

         Typing skills & computer skills

         Effective communication in English

         Good analytical skills

Our promise

         Continuous professional development

         Diverse and inclusive work culture

         Be empowered to make a difference

         We focus on people on a break

         Be recognised and rewarded




         Attractive compensation inclusive of provident fund, performance incentives, gratuity and more

         Insurance: ESI, Group Term Life Insurance, Group Medical insurance, Group Personal Accident Insurance

         Referral bonuses

         Emergency assistance

         Free Transportation to and from office

         Employee Assistance Program

         Robust Rewards and Recognition

         Internal job movements

         Five-day work week

         Becoming a US Healthcare professional

         Employee friendly policies

         Growth opportunities - through natural progression for associates

         Safe Work environment and equal opportunity provider

         Celebrations and Fun activities

         Voice of Employee feedback surveys

         Corporate Giving- creating a socially conscious work force

         Job Stability and Security

         Associate handholding and floor support

         Human Resources Business Partner (HRBP) Support

         Open Door Policy - approachable leadership and management 

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