Careers At Sagility

Process Trainer ( Non-voice) Enlyte

Job Code : REQ-011141
Bangalore Fully Onsite
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Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

We are seeking a highly motivated and experienced Training Specialist to join our team as a Claims Administration Trainer. In this role, you will be focusing on equipping our team members with the necessary expertise to effectively handle claims processing, customer inquiries, and ensure compliance with company policies and industry regulations. As a Training Specialist, you will play a critical role in maintaining the high standards of our claims administration department and contribute to the overall success of the organization.

Job title:

Process Trainer ( Non-voice) Enlyte

Job Description:

Education: Any Graduate

Experience: 2+ Years

Roles & Responsibilities:

  • Collaborate with the Claims Administration management team to identify training needs and develop effective training strategies.

  • Conduct onboarding training for new hires and ensure a smooth integration into the department's workflows and processes.

  • Provide ongoing training and continuous education for existing claims administration staff to improve their skills, productivity, and overall performance.

  • Develop and deliver training sessions through various methods, including classroom-style instruction, webinars, workshops, and one-on-one coaching.

  • Monitor and evaluate the effectiveness of training programs, gathering feedback from trainees and supervisors to identify areas for improvement.

  • Collaborate with subject matter experts to ensure accuracy and relevance of training materials and information.

  • Maintain and update training records, track employee progress, and prepare reports for management on training outcomes.

  • Assist in the development of e-learning modules and other technology-based training solutions to enhance accessibility and scalability of training programs.

  • Participate in cross-functional projects and initiatives related to claims administration, providing training insights and support as needed.

  • Prepare regular reports on training activities, outcomes, and recommendations from leadership.

 

Skills:

  • Proven experience as a Training Specialist, ideally in the insurance or claims administration industry.

  • Solid understanding of claims administration processes, procedures, and best practices.

  • Excellent presentation and communication skills, with the ability to effectively deliver training to individuals and groups of various sizes.

  • Strong organizational skills, attention to detail, and the ability to manage multiple training projects simultaneously.

  • Proficiency in instructional design principles and methodologies.

  • Technologically savvy with experience in using e-learning platforms and multimedia tools.

  • Analytical mindset, capable of assessing training needs and measuring training effectiveness through key performance indicators.

  • Adaptable and proactive with a passion for continuous improvement and learning.

  • Team player with the ability to collaborate and build positive relationships with stakeholders at all levels of the organization.

  • Flexibility to travel occasionally for conducting on-site training sessions (if required).

Location:

BLR, Surya Wave BuildingIndia
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