Careers At Sagility

Executive-Coding

Job Code : REQ-012468
Bangalore Fully Onsite
Apply For This Job

Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an executive is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.

Job title:

Executive-Coding

Job Description:

Education : Any graduates or post graduate (preferably science background)

Experience : 1.5+ years experience in HC domain & coding related field

Roles & Responsibilities :

  • Possess basic knowledge of Healthcare
  • Good reasoning and analytical skills
  • Able to communicate fluently in the language required for the function/location
  • Active listening skills
  • Passion to learn
  • Influencing skills
  • Ability to comprehend the employee requirements well
  • Adhere to attendance and punctuality norms
  • Acquiring knowledge & skills of related areas of the process
  • Processing claims/developing projects/handling calls, as per the process  guidelines
  • Adhering to the SLA, and understanding Quality & Auditing parameters
  • Meeting assigned productivity goals
  • Understanding and adhering to quality standards
  • Meeting TAT
  • Ensure adherence to external and internal quality and security standards (HIPPA /ISO)

Skills :

  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
  • Ability to improve and/or transform teams processes across functions within the organization.
  • Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.
  • Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance.
  • Ability to delegate and manage work loads and projects across functions within the organization.
  • Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools.
  • Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.
  • Strong operational and financial acumen, executive presence, and the ability to lead multiple sites.
  • Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.
  • Advanced customer focus and customer service skills.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting.
  • Experience with Client relationship management is preferred

Location:

BLR, Surya Wave BuildingIndia
Apply For This Job Back