Careers At Sagility

Principle Consultant-Technology

Job Code : REQ-014330
Bangalore Partially Remote/Hybrid
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About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

To provide strategic leadership in technology consulting, driving innovation and excellence in technology solutions. Principal Consultants in Technology play a key role in shaping the overall technology strategy and ensuring the alignment of technology solutions with business goals.

Job title:

Principle Consultant-Technology

Job Description:

Role Summary:

The Technology CRM Lead will serve as a bridge between business stakeholders and the CRM product team to ensure high-impact user engagement, drive adoption programs, and govern change initiatives. This role owns the end-user journey—translating functional needs into digital outcomes, ensuring smooth UAT cycles, and fostering a culture of data-driven, tech-enabled CRM usage across the enterprise.

Key Responsibilities:

1. User Engagement & Adoption

  • Build and execute user outreach and training programs to boost CRM adoption and functional alignment

  • Act as a CRM champion to promote self-service, reduce manual processes, and increase user satisfaction

  • Establish user champion networks and feedback forums across geographies

2. Program Governance

  • Track CRM roadmap deliverables, manage dependencies, and ensure timely stakeholder updates

  • Run governance meetings to monitor adoption metrics, resolve blockers, and align on key priorities

  • Coordinate with IT, Ops, and functional teams for unified CRM transformation success

3. Business Requirements & UAT Facilitation

  • Lead requirement discovery workshops with users, ensuring completeness, clarity, and business alignment

  • Translate business inputs into functional specs in collaboration with CRM solution teams

  • Drive UAT planning, test case creation, execution tracking, and defect resolution with users

4. Reporting & Continuous Improvement

  • Monitor usage analytics, highlight adoption gaps, and recommend interventions

  • Deliver monthly status reports to stakeholders and leadership with actionable insights

  • Identify CRM process improvement opportunities based on user feedback and data

Key Skills & Qualifications:

  • 10-12​ years of experience in Tech implementation or rollouts/adoption (Functional lead)

  • Strong understanding of business process flows in Sales, learning aspects, Service or Case Management

  • Hands-on experience in adoption strategies, training rollouts, and user onboarding

  • Excellent communication, stakeholder management, and facilitation skills

  • Exposure to project governance models, UAT cycles, and change control processes

  • Proficiency in CRM reporting, dashboards, and user feedback mechanisms

Location:

BangaloreIndia
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