Real Time Analyst
Job Code : REQ-009970
Quezon City Partially Remote/HybridJob Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
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Job Description:
- Monitor and analyze real-time service level performance, call volumes, and agent activities.
- Make immediate adjustments to staffing levels, schedules, and resources to meet service goals.
- Provide timely updates to management on performance metrics and issues.
- Performs data analysis to identify trends and insights using analytical methods.
- Generate reports and insights on real-time performance trends.
- Identify opportunities for process improvements, efficiency enhancements participate on special projects.
- Act as a point of contact for escalations and urgent operational matters, including during contingency events such as weather events and system outages.
- Maintain accurate records of real-time data and actions taken, ensuring a high standard of output while completing tasks within reasonable timeframes.
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