WFM Officer
Experience: Job Code: REQ-018249
Sagility
Quezon City
job Details
Job title
WFM Officer
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
DUTIES & RESPONSIBILITIES:
- Define, document and implement standardized WFM processes across teams and lines of business.
- Establish governance mechanisms to ensure adherence to WFM best practices and policies.
- Collaborate with cross functional teams to drive alignment and efficiency in planning, execution, and reporting.
- Interpret workforce data, analyze trends and provide insights to support strategic decision-making.
- Support initiatives to improve forecast accuracy, shrinkage management, and resource optimization.
- Lead or support WFM related projects including process implementations, reporting enhancements, and improvement initiatives.
- Apply project management discipline to make sure deliverables are met on time, within scope and aligned with organizational goals.
- Act as a change agent to drive adoption of new tools, processes and ways of working.
- Prepare and deliver clear, concise, and impactful presentations, reports and recommendations to different leadership teams.
- Serve as a key point of contact for WFM audits, governance discussions, and escalations.
- Facilitate workshops and training sessions to upskill WFM team members and delivery partners.
- Conduct or participate in regular audits of WFM processes to ensure accuracy, compliance, and consistency with standards; identify operational gaps, risks, and improvement opportunities; and deliver audit reports with actionable recommendations for leadership and stakeholders.
General Safety and Security
- Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).
- Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.
COMPETENCY REQUIREMENTS:
With Basic Competency Level in ff.: None
With Moderate Competency Level in ff.: Communication Skills (Spoken and Written), Adaptability / Resilience, Process Improvement, Performance Management, Stakeholder Management, Project and Change Management, Decision Making, Team Player / Orientation, Drive for Results and Quality, Analytical and Critical Thinking
OTHER REQUIREMENTS:
Reports to: WFM Manager - GWFM
Education and/or Experience: Preferably holds a minimum of 2 years of college education or a related degree is preferred.
Certificates, Licenses, Registrations: Not Applicable
Work environment: The work environment should be following the Clean Room Policy set forth by the Company. They must agree to comply with all company policies and procedures regarding the safekeeping of confidential information.
Certificates, Licenses, Registrations: Not Applicable
Physical demands: This requires working in a fast pace but ensuring accuracy on delivery of reports and execution.
Work demands: The work may sometimes demand overtime and work during holidays and weekends depending on the needs of the business. May require direct interaction with client.
Location: