Associate Director, Talent Acquisition (Healthcare)
Experience: Job Code: REQ-020165
Sagility
Quezon City
job Details
Job title
Associate Director, Talent Acquisition (Healthcare)
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
The Associate Director for Talent Acquisition will lead and manage the end-to-end hiring strategy for Operations across Manila and provincial locations. This role requires a strong background in healthcare recruitment within the BPO industry, with proven experience scaling high-volume roles, managing diverse hiring markets, and partnering closely with senior Operations leaders.
The role will oversee recruitment delivery, workforce planning, TA operations, and team performance to ensure timely, high-quality hiring aligned with business growth.
Key Responsibilities
1. Strategic Talent Acquisition Leadership
Develop and execute TA strategies for Operations hiring (frontline to leadership) across Manila and provincial sites.
Lead demand planning, forecasting, and capacity alignment with Operations, Workforce Management, Finance, and HRBPs.
Drive hiring strategies for healthcare accounts, ensuring pipelines meet client-specific credentialing and compliance requirements.
2. End-to-End Recruitment Management
Oversee full-cycle recruitment for high-volume healthcare roles, support functions, and leadership positions.
Ensure efficient sourcing, screening, assessment, and selection processes tailored for healthcare programs.
Monitor weekly hiring performance, manage fill rates, and drive process improvements.
3. Stakeholder Engagement & Business Partnership
Act as the primary TA partner for Operations leaders, Site Directors, and Client Services.
Provide market insights, talent analytics, and hiring forecasts to support business decisions.
Manage escalations, ensure alignment on hiring priorities, and influence strategic workforce planning.
4. Team Leadership & Development
Lead, manage, and mentor TA Managers, Supervisors, Recruiters, and Sourcing teams.
Build capability in healthcare recruitment and ensure adherence to SLA, compliance, and client requirements.
Drive team productivity, coaching, and performance metrics.
5. TA Operations, Analytics & Compliance
Oversee TA reporting, dashboards, and metrics including TTF, TTH, pipeline health, and funnel efficiency.
Ensure compliance with DOLE, data privacy, healthcare credentialing standards, and client audit requirements.
Manage vendor relationships, recruitment marketing budgets, and job ad utilization.
Qualifications
Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
Minimum 8-10+ years of Talent Acquisition experience, with at least 5 years in healthcare BPO recruitment.
Proven experience managing multi-site hiring (Manila + provincial locations).
Strong understanding of healthcare accounts: US medical payers/providers, RCM, clinical licensure, and credentialing.
Demonstrated leadership of mid to large TA teams.
Excellent stakeholder management, communication, and data-driven decision-making skills.
Strong analytical mindset with experience using TA systems, ATS, and recruitment analytics tools.
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