Careers at Sagility

The resource would be part of a dynamic team which will be working with the other members of the
Training, Operations, and the Quality teams to manage conduct of new hire training, while also
being responsible for the quality performance of the newly trained resources by planning and
executing various interventions during the on-the-job training phase.Communications Coach

Education:

• Preferably with a degree on Human Resource Management, Mass Communication, Psychology, Education, Business Management, or its equivalent.

Experience:

• At least 2 years of training experience in the BPO setting.

• At least a year of supervisory experience in the BPO setting.

• Healthcare background and process trained are value adds.

Mandatory Skills:

• Communications Skills
  •    Excellent oral & written English (CEFR Level = C1)
  •    Expert business and technical writing skills

  Computer Skills
  •    Requirement: Expert in MS Office applications, especially with MS Excel, MS Word, Microsoft PowerPoint
  •    Able to facilitate courses/ modules using virtual classrooms platforms such as WebEx, MS Teams, Zoom blackboard, etc.
  •    Ideal: Familiarity with Articulate 360, Adobe Photoshop, Macromedia Flash or similar software 

  Training Delivery 
  •    Expert Competency Level. 
  •    Training Needs Analysis
  •    Ideal: Should be an expert in interpreting and assessing training and development needs of individual and teams to develop appropriate and effective training strategies to bridge identified gaps.

  Training Design & Development
  •    Should be competent in designing new training programs, courses, and modules. 
  •    Should be able to leverage on Bloom’s taxonomy in designing activities and learning events. 
  •    Should possess basic competency in designing and implementing a training program. Should be able to balance both ADDIE and 6D’s of Breakthrough learning in ensuring effective training delivery while achieving business objectives.

  Analytical and Problem-Solving Skill 
  •    Able to establish structure and procedures to protect classified information.
  •    Ability to make administrative and procedural decisions and judgments.
  •    Ability to determine problems, to problem solve and recommend solutions. To seek out better methods of training classes to operate.

  Coaching and Performance Management
  •    Ability to diagnose performance gaps and identify the training needs of a group of associates.
  •    Ability to prepare coaching and development plan to help the team of trainers improve their performance.
  •    Documentation and Administrative Skill 
  •    Able to participate during training, orientation and awareness programs such as QISMS, DPA, and the relevant company policies and standards.
  •    Able to report information security related incidents without any delay to the right authority. - Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality.
  •    Able to establish, implement and continuously improve the quality information security policies assigned to him / her.

Preferred Skills:

• Training Delivery, Training Needs Analysis, Instructional Design, Curriculum Development, Coaching and Performance Management, Strong Innovative Mind; Critical, Analytical and Lateral Thinker, Problem Solving Skills, Documentation and Administrative Skills, Proficient in MS Excel, MS Word, Microsoft PowerPoint

Roles & responsibilities:

• •    Responsible for spearheading business consulting projects for all accounts. 
  •    Manage, drive and record governance discussions, ensuring timely submission of deliverables.
  •    Translate business requirements into sessions for individual, group and organization-based training. 
  •    Maintain instructional materials and evaluate training results to identify gaps. 
  •    Serve as conduit between Operations and Comms Coach Team for smoother communications.
  •    Closely coordinate with the Comms Coach Team to ensure ongoing programs reflect any needed modifications. 
  •    Deliver En Route and Foundation Training classes as necessitated by the account.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Quezon City, Bridgetowne ZetaPhilippines