Operations Sr Manager (Premium Healthcare)
Experience: Job Code: REQ-024947
Sagility
Quezon City
job Details
Job title
Operations Sr Manager (Premium Healthcare)
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
• Inbound, Outbound, Direct Messaging service models (Designated and Dedicated accounts)
• Pre-Enrollment inbound & outbound customer support
The primary responsibilities of this role are to ensure service, service delivery & quality standards are met or exceeded, obligations to clients and customers are being managed effectively, to drive continuous improvement within the department, and to partner with other functional areas where necessary, to optimize customer experiences. The Senior Manager will be responsible for working with the Director of Customer Service Operations to execute the operational strategy for the organization, and for leading day-to-day operations. In addition, a key responsibility of this role is to review data trends to provide insight to the Medical & US Commercial Leadership team and Enterprise Operations leaders to make decisions to drive change and improvement. This role will require the candidate to engage and motivate a team of people with diverse skills, responsibilities and geographic locations, and to drive collaboration with matrix partners (e.g. HR, Sustainability Team, Client Services, Workforce Management, Coaching & Quality, Operations etc.) to understand and deliver on our commitments to our customers and clients."
Job title:
Job Description:
Job Description
Education : • Preferably Allied Health Science College graduate, or with equivalent work experience.
Experience:
Mandatory Skills:
COMPETENCY REQUIREMENTS:
With Moderate Competency Level in the ff.:
1. US Healthcare Delivery System
2. Philippine Healthcare Delivery System
3. Communication Skills (Spoken)
4. Communications Skills (Written)
5. Customer Service Orientation
6. Computer Literacy
7. Job Knowledge
8. Sense of Urgency
9. Passion for Excellence
10. Working in Team/Interpersonal Skills
11. Work Organization
12. People Management/Team Orientation
13. Drive for Results/Execution
14. Thriving in Chavnge
15. Expertise/Analytical Skills
16. Product Knowledge
17. Problem Solving
18. Presentation Skills
19. Facilitation Skills
20. Coaching
21. Process Improvement
22. Performance Management
23. Discipline Management
Preferred Skills:• Preferably Allied Health Science College graduate, or with equivalent work experience.
Roles & responsibilities :
Location: