Careers at Sagility

As a Content Developer (instructional designer), this position is responsible for supporting the design, development and implementation of new hire and on-going learning content to enable critical business priorities and elevate staff performance levels in a dynamic and changing environmentContent Developer Lead Analyst - Instructional Design

Education:

High School Diploma, bachelor?s degree preferred.

Experience:

5+ years of experience developing training curriculum or knowledge content for a service center environment.

Mandatory Skills:

? 5+ years of experience developing training curriculum or knowledge content for a service center environment.
? High School Diploma, bachelor?s degree preferred.
? Strong skills working with authoring tools such as: Articulate Storyline, Camtasia, Adobe Creative Cloud, Vyond, etc.
? Strong PC and MS Office skills.
? Instructional design or knowledge management certification, preferred.
? Experience developing training curriculum for a customer service call center and/or Healthcare industry preferred
? Exposure to Knowledge management and technical writing preferred.

Preferred Skills:

? Demonstrated success with business writing and presentation skills
? Understanding of customer contact center operations.
? Ability to incorporate the principles of adult learning into training curricula utilizing instructor-led, virtual and eLearning platforms.
? Ability to bring innovative thought process to curriculum design and curation
? Ability to convey complex information and scenarios into meaningful, effective training course material.
? Excellent communication skills (verbal, written, and presentation) at all levels of the organization.
? Experience working in a fast-paced Agile environment.
? Understanding of the Principles of Adult Learning.
? Experience implementing training programs and building strong relationships and consensus.

Roles & Responsibilities:

DUTIES & RESPONSIBILITIES:

Learning Content (Instructional) Design:
? Design, develop, implement and evaluate course content for new hire contact center training curriculum
? Design, develop and implement course content for ongoing training programs for contact center roles.
? Perform ongoing curriculum maintenance as needed to ensure training materials are current and documentation is available in a secure shared location.
? Use instructional design methodologies to determine the best learning approach for addressing business needs and determine methods to measure success of the programs
? Experience and ability to measure the success of training or knowledge content using proven Instructional Design methodologies.
? Proven ability to create engaging innovative micro-learning courses in a fast-paced environment.
?Develop scalable role play scenarios and integrate them into training curricula, ensuring time efficiency and alignment with other learning materials
? Develop written and verbal learner evaluations to measure and reinforce knowledge retention
? Ideate, design, and create interactive learning experiences to enhance associate training across instructor led, virtual, and eLearning platforms
? Mentor and coach others on Instructional Design methodologies.
? Conduct peer reviews of training and knowledge deliverables
? Transfer instructional design skills and knowledge through structured enablement and knowledge?sharing sessions, as required to meet business needs.
? Explore, pilot, and prove, and apply emerging learning technologies using enterprise AI?enabled tools to innovate instructional design approaches and improve efficiency, learner engagement, and training impact.
Project/Relationship Management:
? Partner with global Operations, Training, Quality, and Enablement teams to establish closed?loop feedback mechanisms, maintain regular needs?assessment cadence, and design time?efficient learning solutions that maximize impact within limited training durations.
? Build partnerships with leadership to understand and determine opportunities for improvement in learning programs, including soft skill and competency development as well as technical knowledge and proficiency.
? Develop strong relationships with our business partners to implement and assist in curriculum development for Service Operations.
? Using Agile methodologies, identify changes in products, systems, and processes that impact training and update the curriculum as needed with these changes.
? Lead large-scale projects and coordinate with internal and external stakeholders.
? Lead in assessing business needs and determining the scope of projects.
? Communicate and work effectively with all levels of management.
? Builds effective partnerships with SMEs to enable content delivery, collect feedback, and implement lessons learned.
? Embrace the Service Operations service strategy and keep curricula up to date with the changes in the business strategy and direction
General Safety and Security
? Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS).
? Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions.

Quezon City, Bridgetowne GBF Center 1Philippines