Work From Home- Contact Center Representative-Healthcare
Experience: Job Code: REQ-003591
Sagility
Work@Home USA
job Details
Job title
Work From Home- Contact Center Representative-Healthcare
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Elevate Your Career with Sagility
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.
Become Part of a Team That S.O.A.R,s!
- S Spark Curiosity
- O One Team, One Direction
- A Action for Results
- R Right by Right Purpose
Job Summary
We are seeking customer-focused Remote Healthcare Contact Center Representatives to support members, pharmacies, and healthcare providers with pharmacy- and benefits-related inquiries. This is a high-volume, inbound contact center role ideal for detail-oriented, empathetic individuals who are comfortable working in a fast-paced, remote environment. Opportunities for growth and advancement are available based on performance.
Compensation: $14.00/hour
Employment Type: Full-Time
Schedule: Assigned set schedules; may include evenings, weekends, and holidays
Training: Paid training provided (schedule may differ from production hours)
Key Responsibilities
- Handle inbound calls and/or emails to resolve healthcare-related inquiries
- Support questions related to benefits, eligibility, medications, and orders
- Accurately document interactions in multiple systems
- Resolve issues efficiently or escalate when appropriate
- Follow all standard operating procedures, including HIPAA and data privacy requirements
- Meet performance, quality, and attendance expectations
Required Qualifications
- High School Diploma or GED
- Customer service experience required
- Strong communication, problem-solving, and multitasking skills
- Ability to navigate multiple computer systems simultaneously
- Comfortable working in a high-volume contact center environment
- Authorized to work in the U.S. without sponsorship
- Ability to work full-time on an assigned schedule, including possible weekends
Remote Work Requirements
- Private, uninterrupted home workspace
- Reliable high-speed internet meeting required standards
Preferred Qualifications
- Call center or work-from-home experience
- Healthcare, pharmacy, or benefits experience
- Knowledge of pharmacy terminology
- Pharmacy Technician Certification
Compensation & Benefits
- Competitive hourly pay and performance incentives
- Daily Pay option
- Medical, Dental, and Vision insurance
- Life Insurance, Short- and Long-Term Disability
- 401(k) with employer contribution
- Paid Time Off (PTO)
- Tuition Reimbursement
- Employee Assistance Program (EAP)
Sagility is an Equal Opportunity Employer/Vet/Disability.
Location: