Careers at Sagility

·       Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments.

·       Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts.

·       Complete and maintain certification through the client-led Train-the-Trainer program.

·       Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time.

·       Maintain training documentation and materials, ensuring alignment with client requirements and program standards.

·       Manage training schedules, logistics, and learning resource inventories.

·       Monitor learner progress through case simulations, knowledge checks, and performance metrics.

·       Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off.

·       Partner with Operations and Quality teams to embed client program requirements into training delivery.

·       Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs.

·       Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities.

·       Stay current with payer policies, client requirements, and best practices in adult learning.

·       Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS).

Qualifications

·       Active USRN license (United States Registered Nurse).

·       3+ years of clinical experience in Case Management, Care Coordination, or related settings.

·       Experience in Case Management or Care Coordination, with exposure to customer service or member-facing environments preferred.

·       Knowledge of Medicare and Medicaid programs and related payer requirements.

·       1–2 years of facilitation or training experience, preferably in healthcare operations or managed care.

·       Strong administrative, reporting, and documentation skills, with proficiency in Microsoft Office and LMS platforms.

·       Proven ability to coach and manage learner performance to ensure readiness for production.

·       Excellent communication skills, with the ability to translate complex policies into learner-friendly content.

Skills

·       Strong clinical judgment and case management expertise.

·       Ability to ensure readiness to production by validating OJT/nesting performance against client expectations.

·       Skilled in coaching, mentoring, and performance feedback, particularly during nesting and JIT phases.

·       Knowledge of Medicare and Medicaid program requirements and payer criteria.

·       Ability to design and deliver refresher/upskilling modules based on client needs, NPS trends, and Quality opportunities.

·       Proficiency in training documentation, reporting, and administrative accuracy.

·       Instructional design awareness: able to recommend curriculum enhancements to clients based on learner feedback and performance data.

·       Strong communication and presentation skills, with the ability to simplify complex concepts.

·       Collaboration and stakeholder management with clients, operations, and quality teams.

·       Effective time management and workload prioritization in a fast-paced environment.